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Experience level:
Education level:
Languages:
Russian, C2
English, B2
What truly sets me apart is my ability to combine strategic thinking with a customer-centric approach, ensuring not only the achievement of sales goals but also the creation of lasting value for clients and the organization. My dedication to continuous improvement and my ability to adapt to dynamic market conditions make me a standout candidate for driving sustainable business success.
Vending Buduschego | Sales Manager June 2024 – Present | Remotely
• Managed B2B sales of self-service coffee shop franchises.
• Conducted online negotiations with key clients and converted them into sales
• Maintained client relationships.
• Analyzed sales performance and optimized processes.
Achievement: Exceeded sales targets by 200% within the first 5 months.
Shkola Programmirovaniya Algoritmika | Sales Manager July 2023 – June 2024| Remotely
• Converted warm leads into clients through consultative sales.
• Identified customer pain points and provided tailored solutions.
• Guided clients through the onboarding process.
Achievement: Achieved 250% of the sales plan within 4 months.
RB Fashion Brand | Client manager March 2022 – June 2023 | Istanbul, Turkey
• Assisting clients in selecting clothing that aligns with their preferences and needs.
• Accepting orders via Instagram direct messages or other communication channels.
• Maintaining ongoing communication with clients and collecting feedback.
• Maintaining a customer database, tracking preferences, and purchase history.
• Analyzing customers needs to improve service and product offerings.
• Preparing reports on customer feedback, analyzing requests, and suggestions.
Achievement: Improved customer satisfaction rate by 25% through personalized service and prompt issue resolution.
Contributed to a 30% increase in monthly sales by effectively promoting new collections and upselling.
OOO “Krasivaya Professiya” | Sales Manager February 2021 – February 2022 | Moscow, Russia
• Proactively expanded the client base through outreach and negotiations.
• Advised clients on product offerings and ensured timely order fulfillment.
• Participated in professional exhibitions and training seminars for cosmetologists.
Achievement: Consistently met and exceeded sales targets, achieving 100%+ of monthly sales goals for 12 consecutive months.
Vladivostok State University of Economics and Service (VSUES) | Bachelor of Service, Faculty of Fashion and Design | June, 2007
Vladivostok State University of Economics and Service (VSUES) | English in Tourism| July, 2007
• 8+ years of experience in sales, client relationship management, and business development.
• Proven ability to build long-term partnerships, expand client bases, and consistently exceed sales goals.
• Expertise in consultative sales, needs analysis, and solution-based approaches.
• Skilled in conducting online negotiations and delivering tailored solutions to drive sales.
• Handling customer complaints.
• Customer satisfaction improvement.
• Skilled in CRM systems (AmoCRM, Bitrix24) and data-driven decision-making.
• Strong negotiation and communication skills, ensuring high conversion rates.