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Administrative coordinator G.S.L. Consulting Middle East FZE |UAE, Dubai | 05-2022 – Present
• Providing comprehensive administrative support to the Legal department, Tax and Audit department, including meeting
coordination and document preparation.
• Maintaining and updating databases, records, and filing systems in compliance with data protection regulations.
• Preparing budgets, expense reports, and financial documents.
• Maintaining project documentation, including agreements and project files, ensuring accuracy and completeness.
• Assisting with the residence visa obtaining procedure (collecting and submitting documents; visiting medical examination
and biometric center with a client).
• Assisting with the company registration procedure (collecting, preparing, and submitting documents).
• Assisting with the documents’ legalization procedure (collecting and submitting documents to consulates and
embassies).
• Assisting in the recruitment process by posting job openings, scheduling interviews, and coordinating candidate
evaluations.
Key Account Manager Evotor, LLC | Russian federation, Moscow | 08-2021 – 05-2022
• Managed valuable contracts and accounts, including Japanese Tobacco International, British American Tobacco, etc.
• Continually researched new business opportunities in the market, resulting in signed contracts with new clients.
• Responded to complaints and resolved issues to the customer’s satisfaction to maintain the company’s reputation.
• Increased sales by 10% vs. the previous year by understanding the client’s needs and providing tailored solutions.
• Conducted regular account reviews with clients to assess satisfaction, identify opportunities for growth, and address any
concerns.
• Collaborated with cross-functional teams, including sales, marketing, and product development, to deliver
comprehensive solutions to clients.
• Prepared and delivered presentations to clients on product offerings, market trends, and strategic recommendations.
• Monitored market trends and competitor activities to identify potential threats and opportunities in the market.
Account Manager National Service Company, JSC | Russian Federation, Moscow | 01-2020 – 08-2021
• Managed 41 valuable contracts and accounts, ensuring client satisfaction and retention.
• Achieved company-defined sales quotas through proactive account management and effective sales strategies.
• Built long-lasting client relationships based on identifying the client’s needs and providing personalized solutions.
• Educated clients on new products or services to increase customer engagement with the brand and drive up selling
opportunities.
• Trained new employees on account management processes, client communication techniques, and product knowledge
to ensure a smooth transition and onboarding process.
• Responded to complaints and resolved issues to the customer’s satisfaction to maintain the company’s reputation.
Sales Account Manager Moscow State University of technologies and managements | Moscow | 10-2016 – 11-2019
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales
goals.
• Built and maintained relationships with clients.
• Achieved personal sales targets.
• Negotiated contracts and agreements with clients.
Critical thinking | Analytical | Presentation Skills | Team Leadership
Excellent Communication| Decision Making
MS Office | Jira | Slack | Google Docs
Российский Государственный Социальный Университет/ государственное и муниципальное управление/2014
Добрый день! У меня есть большой опыт работы как в России, так и в ОАЭ. Я свободно владею английским языком, поэтому могу работать в зарубежных организациях. Я более 4 лет работала в продажах, а также более трёх лет моя работа была связана с сопровождением клиентов. Уверена, что мой опыт и скиллы вам пригодятся. Спасибо!
