Experience level:
Education level:
Higher
Languages:
Russian: Native
English: A2
Serbian: B2
Operations Manager and Administrative Coordinator with 10+ years of experience in managing projects, business processes and teams. Worked in the international environment, public sector and private business. I can launch new projects from scratch, build process logic, manage personnel and achieve measurable results.
Willingness to travel, work remotely and work flexible hours.
Opened and brought to stable operation 3 catering establishments in Belgrade
• Organized a full cycle: repair work, search for suppliers, logistics, personnel
• Interacted with regulatory authorities, issued permitting documentation
• Set up a procurement and quality control system
• Result: revenue growth of establishments by 3 times in the first 6 months
• Consulting clients on issues of obtaining a residence permit
• Collection of documents, interaction with government agencies
• Support of the process until receiving documents
• Result: more than 100 successful cases of obtaining a residence permit
• Maintaining key clients, working with branches
• Setting up analytical reports and pricing in 1C ERP
• Monitoring contractors and implementing production programs
• Result: increased supply stability by 20%, optimized logistics between branches
• Development of standards and technical conditions, support of products for certification
• Department management (4 people)
• Result: accelerated certification by 30%, increased product quality by 15%
• Preparation of analytical reports, control of branches
• Development of technical documentation and tenders
• Management of the investment budget of the division
• Result: implemented a system for monitoring violations, reduced downtime by 15%, increased investment efficiency by 15%
• Operational and logistics management (cost reduction, process optimization)
• Management of departments and projects (selection and development of teams)
• Working with clients and partners (key clients, government agencies, contractors)
• Business processes and administration (tenders, document flow, standardization, ERP)
• Experience in the restaurant business: launch and operational management of HoReCa establishments