Пожалуйста, войдите, чтобы скачать резюме.
Experience level:
Education level:
Languages:
Russian
English
Serbian
Experienced administrator with over 10 years in documentation management and administrative support. In my previous role at Rosagroleasing, I improved document processes, reduced processing time by 20%, and minimized errors.
Skilled in organizing schedules, managing tasks, and collaborating with multicultural teams, I also bring experience in supporting language learners through study groups and conversation clubs. My passion for education and language learning – moderating study groups and advancing in Business English and Serbian – makes me an excellent fit for bilingual or educational environments.
Currently based in Belgrade, I am excited to contribute my expertise and dedication to a new team.
Rosagroleasing JSC (Moscow, Russia), September 2015 – January 2023
Senior Specialist in the Documentation Department
Provided administrative support, coordinated work processes, and handled communication with various departments.
– Improved document preparation and registration speed by 10%, ensuring smooth workflow even under tight deadlines.
– Coordinated communication between departments and managed contract agreement processes with partners.
– Trained and successfully adapted 3 new employees.
VTB Leasing JSC (Moscow, Russia), November 2014 – September 2015
Documentation Specialist
Worked with regional offices, sent documents, and solved related issues.
– Ensured timely dispatch of all correspondence across Russia within one business day, keeping high department efficiency.
– Introduced a better tracking system for documents, reducing tracking errors by 15%.
– Established solid communication channels with regional offices, leading to better handling of unique situations.
TGK-2 JSC (one of the largest thermal energy companies in Russia, Yaroslavl), May 2013 – October 2014
Billing Specialist in the Customer Service Department
Provided customer service and managed payments.
– Ensured high customer satisfaction, which increased positive reviews by 10%.
– Processed data on daily payments from banks accurately and promptly.
– Improved payment tracking accuracy by 15% and reduced overdue payments by 10%.
Furniture Showroom “Foxtrot” (Yaroslavl, Russia), June 2011 – April 2013
Sales Representative
Advised customers, sold furniture, and interacted with partners.
– Increased sales revenue by 40% through effective consultations and personalized sales techniques.
– Reduced customer complaints by 25% by resolving issues and providing excellent post-sale support.
– Established and maintained solid relationships with key partners.
Yaroslavl State University P.G. Demidova (Yaroslavl, Russia), 2006-2011
Social and Cultural Services and Tourism
Global Assistant School (Moscow, Russia)
Assistant Pro (Personal Assistant Course)
• Effective coordination and process management (organizational skills)
• Strong attention to detail
• Customer orientation and communication skills
• Responsibility and independence