Experience level:
More than 5 years
Education level:
Higher
Languages:
Russian: Native
English: B1
Experienced sales and hospitality professional with nearly 8 years of expertise in client relations, event coordination, and hotel services. I have worked with both B2B and B2C clients, managing bookings, leading sales efforts, and ensuring top-level service in high-paced environments.
Assisted customers in choosing products
Provided consultations and in-store support
Managed front desk staff and guest service operations
Supervised bookings, payments, and customer support
Maintained communication between departments
Guest check-ins, bookings, and payments
Coordination with housekeeping and service teams
Provided information support and processed additional services
Managed store operations and team scheduling
Adapted and motivated staff
Worked with clients: tourists, agencies, and guides
Handled cash operations and company reporting
Maintained service standards and met store targets
Expanded the hotel’s client base in the sports, concert, and event sectors
Conducted outbound calls, business meetings, and contract negotiations
Promoted hotel services (rooms, conference halls)
Coordinated efficiently with other hotel departments
Achievements:
• Attracted hockey, volleyball, and basketball teams to stay at the hotel
• Arranged accommodation for film, theater, and music professionals
• Secured a contract with the organization responsible for athlete housing during the 2021 Russian Figure Skating Championship
B2B & B2C Sales — Successfully closed deals with both corporate and individual clients in hospitality and services Client Relationship Management — Maintained databases, followed up with clients, ensured satisfaction and repeat business Event Coordination — Organized and managed group stays, including sports teams and performing artists during major events Hotel Booking Systems — Proficient in platforms such as Wubook, TravelLine, Bnovo, Booking and Fidelio Negotiation and Communication — Conducted business meetings, presentations, and closed contracts with partners and clients CRM & Reporting — Experienced with 1C:Enterprise, 1C-Bitrix, and internal systems for tracking sales and client interactions Team Management — Supervised front desk and retail staff, including scheduling, training, and performance monitoring Administrative Tasks — Handled invoices, booking confirmations, internal reports, and documentation Customer Support — Delivered high-level service, resolved client issues, and provided full product consultations Multilingual Communication — Fluent in Russian and English (B2), with experience providing support to international guests