In my role, I focused on personnel training and selection, developing training materials, conducting training sessions, and enhancing the skills of existing employees to ensure operational efficiency. I have over five years of experience and in-depth knowledge of legislation related to labor rights and human resource management. I also organized, led, and documented meetings to ensure transparency and accurate recording of decisions, tasks, and follow-up actions, which promoted the company’s operational structure and efficiency.
I specialized in improving customer support processes and solving complex issues. I was responsible for resolving escalated cases, ensuring customer satisfaction, and enhancing the overall customer experience.