Experience level:
3-5 years
Education level:
Bachelor
Languages:
Russian: Native
English: B1
Serbian: A2
– Managed employee onboarding and offboarding processes
– Handled HR-related communications with employees
– Facilitated official announcements across company communication channels
– Conducted and analyzed eNPS surveys
– Designed and created training courses for employees on the internal platform
– Supported HR administration and partial HR documentation management
– Organized educational and play activities for children
– Monitored children’s daily routine
– Managed complex negotiations with parents and resolved conflicts
– Conducted additional classes (children’s yoga, right-brain drawing)
– Handled incoming requests: consulting on programs, assessing client needs and language level, recommending learning formats (online, groups, intensives)
– Sold subscriptions and individual courses: guided clients from first contact to contract signing, supported them until training started
– Managed objections: identified root causes of refusals, provided arguments, retained clients in the sales funnel
– Maintained CRM database: tracked interactions, payments, attendance and refunds
– Retained and supported students: renewed subscriptions, upsold courses, ensured loyalty
– Handled refunds and disputes: maintained refund records, analyzed cancellation reasons, negotiated with dissatisfied clients, cooperated with methodologists and administration
– Managed attendance records and subscription tracking in CRM
– Consulted clients on studio events
– Actively promoted and sold subscriptions and additional events
– Handled administrative and operational support of the studio
– Assisted customers in the sales hall, identified their needs
– Informed clients about new products and services
– Delivered product and service presentations
– Maintained contact with loyal customers
– Designed and arranged gift sets
– Prepared signature beverages
– Designed visual displays and decorated shop windows
– Created lettering on chalkboards
– Handled customer objections and provided solutions
Teamwork and collaboration
Accuracy and attention to detail
Sales skills
Interpersonal communication skills
Business correspondence management
Fast and efficient online research
Task execution and support for executives
Organizational and coordination skills
Objection handling
Customer relationship management