Experience level:
3-5 years
Education level:
Secondary
Languages:
Russian: Native
English: B1
M – Vector (Feb’23 – Mar’25)
Bishkek, www.m-vector.com/
Consultancy and research services
Analyst
Conducting sociological and marketing research:
– Development of data collection methodologies;
– Creation and adaptation of questionnaires;
– Preparation of commercial proposals and technical specifications;
– Experience in programming questionnaires for CATI-, TAPI- and CAWI-surveys;
– Working with SPSS – creating database layouts, reconciliation syntaxes and tabular reports;
– Reporting: text analytical reports, presentations and dashboards.
Participation in projects:
– 2023 – Immigration of russians to CA (Kyrgyzstan and Kazakhstan, 800 respondents in each country) – programming and adaptation of the questionnaire for non-standard request, reconciliation, creation of tabular report;
– 2023 – Economic activity (Kyrgyzstan and Tajikistan, 1200 respondents in each country, 3 waves) – programming of the questionnaire, reconciliation and data coding;
– 2023 – Measles Immunization Monitoring (Kyrgyzstan, 170 households) – preparation of commercial proposal, methodology development and questionnaire adaptation, supervision of project implementation;
– 2024-2025 – Retail audit (Uzbekistan, 500 outlets, bi-monthly, 7 waves) – reconciliation of obtained data, creation of dashboards, preparation of a unified database for comparison of data in dynamics, preparation of presentation;
– 2024 – BHT of snacks (Belarus, Uzbekistan, Azerbaijan, 800 respondents in each country) – development of tabular report, analysis of obtained data, preparation of presentations
Processing of large amounts of information to create an internal sampling tool (search for data in open sources, bringing tables to a uniform form, realization of the task in the absence of complete data)
– Work in CRM-system with customer base;
– Consultation of customers on incoming calls/chats on current conditions;
– Presentation of tariff and additional services;
– Remote diagnostics of communication and solving customer issues
Assist in drafting chat service regulations; developing response templates; preparing reports, training plans; site administration.
– Improved cross-sell report format from a simple list to an informative auto-counting system
– Handled incoming customer inquiries in chat rooms;
– Maintained and optimized cross-sales report;
– Listening to operator dialogs for errors in procedures, scripts or sales;
– Creating reports on various indicators for periods set by management, summarizing results;
– Creating and updating procedures, regulations and articles in the Doku Wiki Knowledge Management System;
– Training, coaching and induction of new employees, during the absence of the primary training officer.
MS Excel MS Office MS Office MS Word MS PowerPoint
Working with large amounts of information
MySQL Transact-SQL
Wiki Knowledge base KMS
usiness correspondence Negotiation Business communication Staff training