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Experience level:
More than 5 years
Education level:
Higher
Languages:
Russian: Native
English: C1
Serbian: A1
I am a highly organized and people-oriented professional with 16+ years of experience in sales, operations, and team coordination. I have worked as a manager, team lead, and project manager in education, legal services, and startups, often building processes and teams from scratch.
I am especially strong in communication, client support, coordination between stakeholders, and keeping things running smoothly. I quickly understand workflows, work independently, and stay calm in complex or uncertain situations.
Currently, I am looking for a part-time or flexible assistant/support role where I can bring structure, reliability, and clear communication, while continuing my professional development in psychology.
Project turnaround for a legal company providing relocation services to Serbia and Hungary (residence permits, sole proprietorships, DOO registration, legal and accounting support).
-Unit economics development and adjustment, budget allocation
-Preparation and presentation of budgets and development plans for investors
-Brand creation (including logo)
-Customer profiling, target audience selection, surveys and questionnaires
-Contractor selection, briefing, contract management, deadline control (web studio, telephony, marketing, CRM, etc.)
-Refinement of service portfolio together with lawyers
-Preparation of all materials: product packaging, knowledge base, sales scripts, materials for managers
-Product launch and start of sales
-Regular progress reports at each stage
The project was launched from scratch in 3.5 months. First sales were made within 4 months.
-Built a sales team from scratch (8 people): interviewing, selection, onboarding, training
-Sales target control
-Participation in CRM development and optimization
-Sales script adaptation
– Quality control: call listening, evaluation, feedback, correction
-Managed 27 consultants across 7 mall locations
-Certification after training, onboarding and adaptation
-Participation in CRM development and optimization
-On‑site sales training
-Quality control and KPI management
-Development of regulations for senior managers
-Team motivation during a period of significant change
Results:
-Lead quality improved (defect rate reduced from 23% to 14%)
-Monthly lead volume increased by 60%
-Offline sales launched and exceeded targets within two months
-Built a sales department from scratch (12 people)
-Created CRM sales funnel and department regulations
-Script development and adaptation
-Continuous process adjustment due to cooperation with public universities
-Collaboration with marketing (CJM, target audience profiles, campaign planning)
-KPI and quality control
Results:
-230 paid education contracts signed
-Client database created for the following year
-Full sales, training and onboarding system built for future admissions
-Recruitment and training of a 12‑person team
-CRM optimization participation
-Script adaptation
-Quality and KPI control
-Individual development plans for employees
Results:
-Team reached #1 place in plan fulfillment within three months
-Stable over‑performance on lead targets
-B2B client base increased by 20%
• Client support and communication
• Administrative and operational support
• Process coordination and follow-up
• CRM systems (client data, pipelines, reporting)
• Scheduling and task management
• Written and verbal communication
• Working with customer requests and complaints
• Documentation and guidelines preparation
• Basic HR support (onboarding, coordination)
• Cross-team communication
• Attention to detail
• Independent and responsible work style
• Time management
• Stress resistance