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Experience level:
1-3 years
Education level:
Bachelor
Languages:
Russian: Native
English: B2
Serbian: C1
A competent bartender with over 3 years of experience in customer service, including more than 2 years in a five-star hotel that is a member of LHW. Possess extensive knowledge of guest service standards. I have proven experience in organizing cocktail bar operations, as well as in staff training, bar menu development, and quality control within the F&B department. I combine a creative approach with initiative and strong communication skills in my work. My goal is to further develop my expertise in bartending and in the hospitality industry as a whole.
Customer consulting on Kontur.Extern and Kontur.Diadok products, working with digital signatures, troubleshooting technical issues.
Guest service according to LHW standards, drink preparation, opening and closing shifts, cash register operations.
Organization of beach bar operations, staff training, quality and standards control, communication with other departments, handling guest feedback, drink preparation, guest service, bar decoration.
Guest service, drink preparation, development and implementation of the bar menu, staff training in service standards, compiling and controlling the purchasing list, participation in venue decoration.
Hard skills: Drink preparation, team work, ability to work in a multitasking environment, drink preparation, conflict resolution, cash register operations, conducting inventory checks, fast learner Soft skills: Initiative, creativity, strong communication skills, responsibility