Experience level:
Education level:
Languages:
Russian
English
Serbian
Personal qualities: Organization and time management – I am skilled in planning work processes, setting priorities, and meeting deadlines. Empathy and client orientation – I pay attention to clients’ needs, which helps me interact effectively with people and address their requests. Attention to detail – I work carefully with documents, follow instructions, and monitor task completion. Flexibility and adaptability – I quickly learn new tools and adapt to changes in work processes. Communication skills – I can convey information clearly and in a structured way, handle business correspondence, and collaborate effectively with the team. Analytical thinking – I am capable of quickly analyzing information, identifying problems, and finding optimal solutions. Independence and proactivity – I can work autonomously, suggesting improvements and optimizing processes.
YugoRent (rental car service)
Job: Business Assistent
– Communicating with clients via messengers and phone;
– Processing bookings and managing required documentation;
– Coordinating vehicle pick-up and return schedules;
– Monitoring payments, security deposits, and maintaining financial records;
– Supporting website and social media updates: posting content, stories, and visuals;
– Creating marketing materials (logo, branding elements, presentations);
– Collecting and analyzing client feedback to improve service quality
Years of work: October 2024 – April 2025
Freelance
Job: Web-designer
– Client communication: handling correspondence, organizing calls, clarifying tasks;
– Working with documentation: contracts, invoices, reports;
– Project administration, deadline tracking, and task execution control;
– Conducting market research and competitor analysis;
– Preparing presentations and commercial proposals;
– Managing social media and working with content
Years of work: September 2022 – March 2025
Cosmetology studio Elizmo
Job: Administrator
– Scheduling clients and coordinating appointments with specialists;
– Communicating with clients via phone and messengers, providing consultations about services;
– Managing documentation and monitoring service payments;
– Operating the cash register and using CRM systems;
– Overseeing studio operations and resolving daily issues.
Years of work: June 2023 — October 2023
Aeroflot Russian Airlines
Job: Flight Attendant
– Providing customer service and handling non-standard situations;
– Organizing in-flight processes and ensuring strict compliance with regulations;
– Demonstrating stress resistance and quick decision-making skills
Years of work: June 2018 – April 2022
Izhevsk State Technical University
Faculty: Faculty of Quality Management
Specialisation: Master’s degree in Technosphere Safety
Graduation year: 2013
Responsible and well-organized professional with experience in administration, client service, and process management. Skilled in handling documentation, coordinating tasks, and communicating with clients and partners. Proficient in Microsoft Office tools. Quick to learn new software and easily adapt to workflows.