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Business Analyst

Novi Sad
You can open access to the talent’s contacts for only 2 euro!

Location:

Novi Sad

Birthday date:

10/03/1998

Experience level:

1-3 years

Education level:

Higher

Languages:

Russian: Native

English: B2

Serbian: A1

About

Junior Business Analyst with hands-on experience in CRM implementation projects. Skilled in requirements gathering, process analysis (BPMN, UML), and identifying opportunities for automation. Delivered several Bitrix24 projects for SMEs, supporting integrations and user onboarding.

Work experience

Business Analyst, CRM Architect

INVO Group LLC

September 2024 – Present

– Analyzed clients’ business processes (sales, service, interdepartmental workflows) and identified growth opportunities through automation
– Developed CRM concepts and phased development plans (telephony, 1C integration, marketing services)
– Designed CRM structures: pipelines, fields, reports, access rights, and automation rules
– Configured core business processes (proposal approval, requests, onboarding, etc.)
– Led client communication: from requirements gathering to solution demonstrations
– Trained client employees, prepared manuals and process regulations
– Successfully delivered 7 CRM implementation projects for SMEs

Education:

Yaroslavl State Medical University,

Faculty: Pharmacy

Specialisation: Pharmacy

Graduation year: 2021

Key skills:

– Business process analysis and modeling (BPMN, UML) – CRM implementation and configuration (Bitrix24) – Business requirements gathering – Integration of Bitrix24 with external systems – User training and onboarding – Project management for CRM implementation – Presentations and effective communication with clients and teams

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