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Russian C2
English C1
Analyst with more than 5 years of experience in IT, including system integration and business process modeling. Started as a customer support specialist in a leading IT company in the CIS. Rose to the position of analyst, created dashboards for the customer support team and monitoring issues, implemented procedures and chatbots.
Worked as a BA and QA engineer in the USA insurance b2b industry. Currently participating in a fintech project to launch digital banks. Specialize in coordinating business requirements, preparing documentation and designing microservices and integration solutions (UML/BPMN). My strengths include decomposing complex problems, deep analysis, setting clear tasks for developers, and process optimization.
I’d like to work in a healthy environment that appreciates my skills and offers avenues for growth! 🤝🏻Analyst with more than 5 years of experience in IT, including system integration and business process modeling. Started as a customer support specialist in a leading IT company in the CIS. Rose to the position of analyst, created dashboards for the customer support team and monitoring issues, implemented procedures and chatbots. Worked as a BA and QA engineer in the USA insurance b2b industry. Currently participating in a fintech project to launch digital banks. Specialize in coordinating business requirements, preparing documentation and designing microservices and integration solutions (UML/BPMN). My strengths include decomposing complex problems, deep analysis, setting clear tasks for developers, and process optimization. I’d like to work in a healthy environment that appreciates my skills and offers avenues for growth!
PAYNOCCHIO · Freelance
Business Analyst
Jul 2024 – Oct 2024
Deployed support infrastructure and implemented tools for marketing analytics (Amplitude).
Prepared BPMN, UML diagrams for external integrations, JTBD, user story mapping.
UI prototypes for designers.
Digital Finance International · Full-time
System/Business Analyst
May 2023 – Jul 2024
Belgrade, Serbia · Hybrid
For vivamoney.in and novacard.mx
• Developing digital mobile bank apps and infrastructure.
• API integrations with vendor services.
• Decomposing projects, setting tasks for developers, backlog
replenishment.
• Writing inner documentation and creating system process diagrams.
• Microservices design and description.
Combined Ratio Solutions · Contract
Business Analyst
Nov 2022 – Feb 2024
Tbilisi, Georgia · Hybrid
For viubyhub.com and hudsoninsgroup.com
• Monitor performance to ensure efficient and problem-free operations.
• Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
• Gather and organize information on problems or procedures.
• Create Power BI dashboards of customer accounts and statuses.
• Confer with management and underwriters about format, and purpose.
• Update automated test scripts to ensure currency. Design test plans, scenarios, scripts, or procedures.
Okko · Full-time
Technical Analyst
Aug 2021 – May 2022
Setting dashboards, integrations, analyzing metrics, monitoring service errors, working with the Telegram, Usedesk, Confluence, Slack API
Received processes more automate, transparent and prompt. Made real-time metrics for Customer Support team. Marked up and compiled the best answers to clients for chatbots. Made buttons for chats with quick answers and collection metrics. This made it possible to reduce the SLA and FCR.
Made inner bot for gamification of work, which counted bonus balances.
Setting dashboards, integrations, analyzing metrics, monitoring service errors, working with the Telegram, Usedesk, Confluence, Slack API Received processes more automate, transparent and prompt. Made real-time metrics for Customer Support team. Marked up and compiled the best answers to clients for chatbots. Made buttons for chats with quick answers and collection metrics. This made it possible to reduce the SLA and FCR. Made inner bot for gamification of work, which counted bonus balances.
Saint-Petersburg State University
Bachelor of Physics
BPMN • Python • SQL • API Testing • Billing Process • UML • Camunda • Power BI • Swagger • Postman • User story • JTBD • Agile • Pytest • Demo • Integrations • REST • Soap • Montoring • Kibana • Splunk • Grafana • CI/CD • Stakeholder Interviewing • Draw.io • Amplitude