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Experience level:
More than 5 years
Education level:
Higher
Languages:
Russian: Native
English: B2
Serbian: A1
Coffee operations leader with 7+ years building and managing specialty cafés — from concept to daily performance. Track record of launching multi-location projects, training 100+ baristas, and driving measurable improvements in quality and retention. SCA Certified Judge. Strong communicator who builds high-performing teams in fast-paced environments.
• Delivered hands-on barista training across 10+ client locations in Moscow region
• Advised clients on equipment selection and maintenance, supporting B2B sales pipeline
• Conducted internal workshops on espresso theory, milk technique, and workflow optimisation
• Spearheaded launch of 3 new café locations from site selection to opening day • Built and rolled out staff training protocols adopted across all outlets
• Introduced quality KPIs and audit system across all outlets
• Managed two internal café outlets at Yandex Serbia offices, serving a large daily corporate audience
• Hired, onboarded, and trained a team of baristas; reduced staff turnover by introducing structured reviews • Managed monthly budget and supplier negotiations, consistently hitting cost targets
Lead full daily operations: scheduling, inventory, quality control, and customer experience
• Developed signature beverage menu and standardised SOPs, reducing preparation inconsistencies • Developed B2B sales channel for in-house pastry production, bringing in regular wholesale clients
• Grew repeat-customer base through consistent service standards and staff coaching programmes
Coffee shop launch and operations management · Barista training and team development · Beverage R&D and quality control · B2B sales and client relations · Budget management and supplier negotiations · SOP development and audit systems · SCA Certified Judge