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Content Moderator / Quality Assessor / Trust & Safety Specialist

Belgrade
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Location:

Belgrade

Birthday date:

28/05/1996

Experience level:

More than 5 years

Education level:

Higher

Languages:

Russian: Native

English: B1

About

Detail-oriented Content Moderator and Quality Assessor with 5+ years of experience in a leading international IT company (Yandex). Proven expertise in content moderation, e-commerce quality control, fraud detection, UX evaluation, and policy compliance. Experienced in working with large-scale digital platforms, high-volume workflows, and strict KPI/SLA requirements. Strong analytical mindset, excellent attention to detail, and ability to handle sensitive or high-risk content. Seeking a Moderator / Trust & Safety / Quality role in an international IT company.

Work experience

Senior Quality Assessor (E-commerce & Content Moderation)

Yandex LLC

December 2020 – Present | 5+ years

Projects:
• Quality control of online stores on Yandex Market
• Review and moderation of real estate, automotive, and service platforms
(Avito, Profi.ru, DomClick, CIAN, etc.)
• Search ranking optimization and compliance verification

Responsibilities:
• Content and merchant moderation in accordance with platform policies
• Quality assessment of e-commerce services and user interfaces
• UX testing of search results and user scenarios
• Verification of online stores for compliance and legitimacy
• Fraud and scam detection, including high-risk merchants
• Incident investigation within Trust & Safety operations
• Communication with merchants and partners (written and phone)
• Test order processing for quality verification
• Handling 50+ tickets daily via internal tracking systems
• Working with 10,000+ merchants
• Meeting strict KPI and SLA standards

Key Achievements:
• Consistently exceeded monthly KPIs, with an average performance of 137%
• Identified and blocked 700+ fraudulent organizations, preventing reputational and legal risks
• Built effective relationships with major partners, contributing to increased advertising demand
• Recognized for reliability, accuracy, and performance consistency

Education:

Samara State University of Economics

Faculty: Faculty of Commerce, Marketing & Service

Specialisation: Tourism

Graduation year: 2018

Key skills:

Additional Skills
• Excellent attention to detail
• Strong analytical thinking
• Ability to work with sensitive or restricted content
• High stress tolerance
• Structured documentation and reporting
• Digital platforms & interface literacy
• Remote work experience in distributed teams

Core Competencies
• Content Moderation & Policy Compliance
• Trust & Safety Operations
• Fraud & Scam Detection
• E-commerce Quality Control
• UX & Search Quality Evaluation
• Incident & Risk Analysis
• Ticket Management Systems
• KPI / SLA Performance
• Written & Verbal Communication
• Large-scale Data Review

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