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Experience level:
More than 5 years
Education level:
Higher
Languages:
Russian: Native
English: B1
Detail-oriented Content Moderator and Quality Assessor with 5+ years of experience in a leading
international IT company (Yandex). Proven expertise in content moderation, e-commerce quality
control, fraud detection, UX evaluation, and policy compliance. Experienced in working with
large-scale digital platforms, high-volume workflows, and strict KPI/SLA requirements. Strong
analytical mindset, excellent attention to detail, and ability to handle sensitive or high-risk
content. Seeking a Moderator / Trust & Safety / Quality role in an international IT company.
Projects:
◆ Quality control of online stores on Yandex Market
◆ Review and moderation of real estate, automotive, and service platforms
(Avito, Profi.ru, DomClick, CIAN, etc.)
◆ Search ranking optimization and compliance verification
Responsibilities:
◆ Content and merchant moderation in accordance with platform policies
◆ Quality assessment of e-commerce services and user interfaces
◆ UX testing of search results and user scenarios
◆ Verification of online stores for compliance and legitimacy
◆ Fraud and scam detection, including high-risk merchants
◆ Incident investigation within Trust & Safety operations
◆ Communication with merchants and partners (written and phone)
◆ Test order processing for quality verification
◆ Handling 50+ tickets daily via internal tracking systems
◆ Working with 10,000+ merchants
◆ Meeting strict KPI and SLA standards
Key Achievements:
◆ Consistently exceeded monthly KPIs, with an average performance of 137%
◆ Identified and blocked 700+ fraudulent organizations, preventing reputational and legal
risks
◆ Built effective relationships with major partners, contributing to increased advertising
demand
◆ Recognized for reliability, accuracy, and performance consistency
Additional Skills:
◆ Excellent attention to detail
◆ Strong analytical thinking
◆ Ability to work with sensitive or
restricted content
◆ High stress tolerance
◆ Structured documentation and
reporting
◆ Digital platforms & interface literacy
◆ Remote work experience in
distributed teams
Core Competencies:
◆ Content Moderation & Policy
Compliance
◆ Trust & Safety Operations
◆ Fraud & Scam Detection
◆ E-commerce Quality Control
◆ UX & Search Quality Evaluation
◆ Incident & Risk Analysis
◆ Ticket Management Systems
◆ KPI / SLA Performance
◆ Written & Verbal Communication
◆ Large-scale Data Review