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November 2015 – till present
“XB Software” LLC. Customer Care Manager/Corporate Teacher of English Language
Consulting clients on the functionality of the company’s products
Processing requests received by the company’s technical support service
Correspondence with clients in English
Resolving conflict situations,
Improving the company’s image
Collecting positive customer feedback.
Teaching English to company employees (working with students of various levels from Beginner to Advanced)
May 2014 – August 2015
“Redart” Ltd. Customer Care Manager
Advising clients on the functionality of the company’s products with Magento platform
Processing requests received by the company’s technical support service
Correspondence with clients in English
Translating programmers’ answers
Resolving conflict situations
Improving the company’s image
Collecting positive customer feedback.
September 2013 – April 2018
System (International Talent Agency with a head office in Paris). Talent Scout. Part-time
Scouting for new faces for an international modelling and talent agency online and offline.
Training and support for beginner models, organization of photo shoots and defile lessons.
Signing models with the agency, assistance in visa support.
Cold and warm sales, presale experience
February 2013 – August 2013
School of Foreign Languages Streamline. Teacher of English language
Teaching English to students of various levels and age groups using the communicative method of teaching a foreign language.
October 2009 – June 2011
Salon Evolution Marketing Company, London. Company sales representative.
Work in sales (cold sales) and marketing projects and campaigns.
Experienced user of Windows, Mac OS X.
English, Russian – fluent. Business management and business skills.
Translation from English into Russian, from Russian into English of documentation, business correspondence, oral and written, simultaneous. Teaching the language to students of various levels and age groups.
Experience in sales (including cold sales, telesales). Customer care skills
Minsk State Linguistic University, Faculty of English language, specialty – teaching of English language. 2014
Activity, vigour, goal-setter, organizational skills, sociability, responsibility, efficiency, optimism, creativity, initiative, quick learner.
