Talent base

Back to all talents
🛒 0
×

Your chosen CVs

No CV in your cart yet

Customer support

Belgrade
You can open access to the talent’s contacts for only 2 euro!

Пожалуйста, войдите, чтобы скачать резюме.

Location:

Belgrade

Birthday date:

30/05/1981

Experience level:

More than 5 years

Education level:

Higher

Languages:

Russian: Native

English: Native

Serbian: A2

About

Tech Support professional with hands-on experience in end-user support, ticket handling, system access management in enterprise environments. Experienced in working with ticketing systems, following procedures, documenting solutions, and supporting users with software access, devices, and internal systems.
Strong background in software environments, asset tracking, application support and procurement with a proven ability to work accurately with technical data and standardized processes. Known for clear communication with non-technical users, attention to detail, and a calm, methodical troubleshooting approach.
Motivated to learn new responsibilities and processes.

Work experience

Software Asset Manager

Rixmind

Jan 2025 – Dec 2025

• Managed incidents, service requests, and cross-team task coordination in SLA-driven environment.
• Worked with contracts, entitlements, allocation templates, and automation logic related to software lifecycle.
• Generated on-demand compliance and usage reports for stakeholders.
• Communicated with internal IT teams and external vendors to resolve cross-system issues.
• Improved documentation and internal operational processes.

System Administrator

Global Data Consulting & Services

Apr 2020 – Nov 2023

• Provided L1/L2 support for enterprise applications and infrastructure.
• Investigated monitoring alerts (Grafana, CheckMK, Zabbix) and system issues.
• Administered user accounts and access rights.
• Created operational reports and documentation.
• Worked in process-oriented, ticket-based environment with SLA control.

Technical Support Engineer

Tattelecom

Nov 2016 – Apr 2020

• Delivered high-volume customer support for technical issues via phone and written channels 40+requests daily
• Diagnosed and resolved software, configuration, and connectivity problems.
• Guided customers step-by-step, ensuring they understood solutions and next steps.
• Managed follow-ups and timelines to maintain high customer satisfaction.
• Assisted in onboarding and mentoring new support team members.
• Managed cross-team communication.

Education:

Kazan National Research University

Faculty: Radio engineering

Specialisation: consumer electronics

Graduation year: 2003

Key skills:

• Platform Administration (ITSM, SAM, internal systems)

• User & Role Administration
• Incident / Request Lifecycle Management

• Reporting & Stakeholder Communication
Interpersonal communication skills

Procurement

• Analytical & System Thinking
• Basic SQL & Linux
• Monitoring & Troubleshooting

Edit CV

×
1. Position

Your primary desired position. If you want to describe more than one position, fill out the form multiple times - one position per form

Select the areas of the business in which you are looking for work. Maximum 5

Here you can tell something about yourself, what makes you stand out from other candidates. This block is the first thing employers will see! It should be a short text (fields for detailed description work experience - further).

2. Personal information

Enter your name

Enter your last name

Enter your date of birth

Choose your gender

3. Legal information

Enter your citizenship

Choose work permit you have

4. Contact information

Enter phone number with country code

Enter your email

Enter your Tg-account

City/region where do you currently live

Leave any social media links you want

5. Education

Choose education level

Describe your education

Add education

6. Work experience

Choose work experience level

Describe your work experience

Add work

7. Languages

Check the languages and level of language proficiency

8. Key skills

Describe your skills related to your desired position

Edit Job

×

Write a short and clear job title

Company block

Enter company name

Company registration number

Enter company link

Upload logo (jpg, png or webp)

Company Logo

Select the location where the job is located

This description will be in the body of the job posting

Your email

Your telegram account

Your name

Job block

Select a category for your vacancy. You can choose more than one

Select the type of work, if applicable

Select the type of employment, if applicable

Outline the salary

Describe requirements for a candidate

Describe key responsibilities

Describe your offer

Write anything you would like to add here

Edit Job

×

Write a short and clear job title

Company block

Enter company name

Company registration number

Enter company link

Upload logo (jpg, png or webp)

Company Logo

Select the location where the job is located

This description will be in the body of the job posting

Your email

Your phone number

Your telegram account

Your name

Job block

Select a category for your vacancy. You can choose more than one

Select the type of work, if applicable

Select the type of employment, if applicable

Outline the salary

Describe requirements for a candidate

Describe key responsibilities

Describe your offer

Write anything you would like to add here