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Customer Support / Administrative Assistant / Social Media Support

Bačka Topola
Added: 08.05.2026
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Location:

Bačka Topola

Birthday date:

12/08/1985

Experience level:

More than 5 years

Education level:

Higher

Languages:

Russian: Native

Serbian: A1

About

Organizovana i odgovorna osoba sa iskustvom u administraciji, radu sa klijentima, upravljanju timovima i digitalnom marketingu. Iskustvo u koordinaciji poslovnih procesa, organizaciji rada i komunikaciji sa institucijama i klijentima. Brzo učim, odgovorna sam i lako se prilagođavam novim radnim okruženjima.

Work experience

Targetolog / Digitalni marketing (Facebook i Instagram)

Samozaposlena – Digitalni marketing (Facebook & Instagram oglasi)

Decembar 2025 – danas

• Kreiranje i podešavanje reklamnih kampanja
• Definisanje ciljne publike i testiranje oglasa
• Analiza i optimizacija kampanja
• Izrada tekstova i osnovnih vizuelnih koncepata

Opštinski službenik, načelnik organizacionog odeljenja

Uprava gradskog okruga Verhnjaja Tura

2013 – 2024

• Upravljanje dokumentacijom i administrativnim procesima
• Saradnja sa državnim institucijama
• Priprema izveštaja i službenih informacija
• Organizacija sastanaka i službenih događaja

Rukovodilac call-centra

OOO „E-m-S“, Jekaterinburg / Perm

2008 – 2013

• Upravljanje call-centrom (više od 50 zaposlenih)
• Organizacija rada i kontrola kvaliteta
• Optimizacija poslovnih procesa
• Koordinacija i obuka zaposlenih

Education:

Humanitarni univerzitet, Jekaterinburg

Specialisation: Smer: Odnosi s javnošću (PR)

Graduation year: 2008

Key skills:

• Digitalni marketing (Meta Ads – Facebook i Instagram)
• Upravljanje timovima i poslovnim procesima
• Analiza podataka i optimizacija procesa
• Administrativni i organizacioni poslovi
• Rad sa klijentima i partnerima
• Kreiranje i vođenje kampanja na društvenim mrežama
• Rad u Excel-u i osnovnim analitičkim alatima
• Priprema izveštaja i prezentacija
• Komunikacija i pregovaranje
• Brzo učenje i prilagođavanje novim sistemima

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