Experience level:
More than 5 years
Education level:
Bachelor
Languages:
Russian: Native
English: C1
• Managed content safety for the platform’s short video content.
• Achieved best moderation metrics in the team with an average of 1200 cases per shift.
• Maintained a 98-100% accuracy average for 36 months.
• Successfully maintained the product’s smooth operation and user-friendly experience.
• Built a trustworthy connection between teammates for better collective performance.
• Led the newly founded department of live streaming, responsible for content safety and teamwork coordination.
• Successfully launched a new department, building it from the ground up.
• Increased the number of application downloads from 20 mln (2019) to 56 mln (2022).
• Successfully ran several commercial campaigns with huge brands and influencers such as Samsung or L’etoile.
• Exceeded content moderation targets, ensuring a high-quality user experience.
• Demonstrated exceptional leadership and teamwork skills in cooperation between colleagues in Moscow, Barcelona, Beijing and Tbilisi.
• Provided interpretation services for business meetings, conferences, and negotiations, primarily in Russian, English, and Mandarin Chinese.
• Acted as a linguistic and cultural mediator in professional settings (Mandarin Chinese), ensuring effective communication.
• Translated and localized business and technical documents for clients in various industries.
• Developed strong interpretation skills through practical experience, particularly in live business discussions and remote communication scenarios
• Lead the international department of a newly established startup focused on social media.
• Managed a team, mentored new teammates, and collaborated with the accounting department.
• Responsible for hiring and onboarding new colleagues.
• 4 new colleagues became workers of the month according to periodical metrics.
• Developed a system of motivation and training for teammates with low performance metrics.
• Developed and implemented customer service strategies which proved to be the most effective.
• Issuing analytical reports and monitoring the metrics of the team.
• Coordinating with other departments (sales, marketing, security, and technical support) to resolve complex issues.
• Designing a motivation and training system for colleagues with low performance indicators.
• Working on payment models and collaborating with local agents (Bangladesh) to provide the fastest and the most accurate operation of payment systems.
• Delivering precise, real-time interpretation services specializing in healthcare, insurance claims, and financial services contexts.
• Facilitating critical communications using industry-specific terminology while maintaining confidentiality standards.
• Consistently achieving high client satisfaction ratings while managing high-volume interpretation requests.
• Adapting interpretation techniques to accommodate various technical discussions and specialized vocabulary requirements.
• Project Management
• Content Moderation
• Team Leadership
• International Collaboration
• Atlassian Jira
• Google Docs
• New Department Establishment
• Team Motivation and Training
• English (C1)
• Mandarin Chinese (B2)
• Russian (C2)
• Japanese (A2)
• German (A2)
• Interpretership
• SQL
• Go-lang