Experience level:
Education level:
Languages:
Russian Fluent
English B1
Serbian A1
I am a Customer Support Specialist, with 2 years of experience in customer service.
I strive to provide high-quality customer support. I am passionate about solving user problems, managing technical inquiries, and ensuring customer satisfaction. By focusing on data analysis, I contribute to improving workflows and the success of the team. I adapt easily to new tools and processes and work effectively in remote environments.
I am open to exploring new opportunities beyond my current expertise. I am adaptable, quick to learn, and motivated to grow in a dynamic environment.
Key Highlights:
• Processed up to 600 requests daily.
• Analyzed client data, leading to the issuance of over 2,000 banking products, enhancing customer satisfaction and improving financial results.
Deal support specialist
Bankon24 · Full-time; Tyumen, Russia · On-site
Sep 2022 – Feb 2023 · 6 mos
Responsibilities:
– Checking and verifying sets of documents of legal entities;
– Consulting clients on the incoming line;
– Interacting with sales managers to bring transactions to a result;
– Submitting applications for various financial products: bank guarantees,
lending for contract execution, lending for any business purposes, factoring;
– Filling out electronic forms of documents required to obtain a credit
product;
– Analysis of financial documentation;
– Analysis of documentation for participation in tenders.
Achievements:
– Analyzed clients, leading to the issuance of over 2,000 banking products, improving department efficiency and financial results.
Technical Support Specialist
Payment system · Full-time; Remote
Mar 2023 – Aug 2024 · 1 yr 6 mos
Responsibilities:
– Advising users on the operation of the site by handling incoming enquiries;
– Gathering information to solve technical problems;
– Filling databases;
– Interaction with employees from other departments;
– Processing of incoming corporate mail.
Achievements:
– Processed up to 600 requests per day, ensuring prompt resolution of user problems.
– Actively contributed to improving team workflows and customer support efficiency.
– Compiled and updated campaign statistics, providing analysts with up-to-date data to improve the service.
Tyumen Industrial University, Russia
Bachelor’s degree, Geodesy and Geoinformatics; Urban Planning and Spatial Planning;
Sep 2018 – Jul 2022
Land Management and Cadastres
Technical Support, Customer Service, Document Management, Problem Solving, Online Support, CRM, Helpdesk Tools, Ticket Management, Request Management
Adaptability, Fast Learning, Communication, Active Listening
AutoCAD, Microsoft Office, MapInfo, Chatra , Asana, Slack