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FullFlat UAE
CUSTOMER SUPPORT SPECIALIST
– Assisting customers with appartments’ furnishing
offering wide range of customization opportunities
– Objections handling
– Tasks management and applications processing via
Bitrix24 CRM
Apr 2023 – Oct 2023
Gosselin Mobility Moscow
MOVE COORDINATOR
– Coordinating the process of moving personal goods at
various destinations (Russia, EU, North America, China)
– Coordinating the work of different subcontractors:
packing and delivery crews, warehouse teams, sea- and
airlines, customs brokers, partner moving companies
– Communication with customers and keeping them
updated on the key steps of their moves
– Expenses monitoing and bills approval via Moveware
system
Oct 2021 – Aug 2022
Che Hotel Moscow
HOTEL ADMINISTRATOR
– Guests reception, checking in, checking out
– Communication with guests, making up friendly
environment
– Bookings management via phone, websites and Logus
software
July 2020 – Aug 2021
Microsoft package, Adobe Photoshop,
Smartcat.ai, Zendesk and Bitrix24
CRMs, HTML/CSS (basic)
Languages: English – C2, Spanish – B1, Serbian – A2
Moscow State University of Humanities
and Economics
Faculty of Foreign Languages
Linguistics and Translation Studies
2021
I am a young specialist with the relevant experience
in customer support industry. I enjoy learning,
meeting people and always looking for new
opportunities for my professional growth.
