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Customer Support Specialist

Belgrade
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Location:

Belgrade

Birthday date:

27/05/1997

Experience level:

Education level:

Бакалавр / Bachelor

Languages:

About

I am a young specialist with the relevant experience
in customer support industry. I enjoy learning,
meeting people and always looking for new
opportunities for my professional growth.

Work experience

FullFlat UAE CUSTOMER SUPPORT SPECIALIST – Assisting customers with appartments’ furnishing offering wide range of customization opportunities – Objections handling – Tasks management and applications processing via Bitrix24 CRM Apr 2023 – Oct 2023
Gosselin Mobility Moscow MOVE COORDINATOR – Coordinating the process of moving personal goods at various destinations (Russia, EU, North America, China) – Coordinating the work of different subcontractors: packing and delivery crews, warehouse teams, sea- and airlines, customs brokers, partner moving companies – Communication with customers and keeping them updated on the key steps of their moves – Expenses monitoing and bills approval via Moveware system Oct 2021 – Aug 2022
Che Hotel Moscow HOTEL ADMINISTRATOR – Guests reception, checking in, checking out – Communication with guests, making up friendly environment – Bookings management via phone, websites and Logus software July 2020 – Aug 2021

Education:

Moscow State University of Humanities and Economics Faculty of Foreign Languages Linguistics and Translation Studies 2021

Key skills:

Microsoft package, Adobe Photoshop,
Smartcat.ai, Zendesk and Bitrix24
CRMs, HTML/CSS (basic)

Languages: English – C2, Spanish – B1, Serbian – A2

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