Пожалуйста, войдите, чтобы скачать резюме.
Experience level:
1-3 years
Education level:
Incomplete higher
Languages:
Russian: Native
English: B1
Serbian: A2
I am a Customer Operations Specialist with over 1.5 years of experience in technical support, team coordination, and CRM management. I specialize in combining a disciplined professional background with strong practical skills in logistics and resource planning.
– Team Leadership: Coordinated a team of 4 specialists, focusing on performance metrics and service quality
– Process Improvement: Developed internal manuals and operational tactics to improve key metrics, including response time and customer satisfaction scores
– Cross-Functional Collaboration: Acted as a bridge between customers and internal departments (Technical, 2nd Line Support, and Payment Systems) to resolve complex issues
– Systems Management: Efficiently managed high-volume ticketing systems and CRM databases while maintaining data integrity
– Incident Resolution: Handled end-to-end customer problem-solving, including payment system troubleshooting and technical escalations.
– Customer Operations & CRM: 1.5+ years of managing high-volume client communications and maintaining data accuracy within CRM systems.
– Leadership: Coordinated a team of 4, focusing on service quality metrics and workflow efficiency.
– Operational Tools: Proficient in using Google Workspace and internal business software to support daily office productivity.
Planning & Personal Logistics: Outside of my professional career, I have developed extensive organizational skills through independent solo expeditions across the Middle East and Asia. I specialize in:
– End-to-End Logistics: Independently managing complex, cross-regional travel under strict resource constraints.
– Strategic Planning: Optimizing routes, transport networks, and budgets in unpredictable environments.