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Deal Desk Analyst, Customer Success Manager, Services Executive

Montenegro
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Location:

Montenegro

Birthday date:

19/06/1996

Experience level:

Education level:

Бакалавр / Bachelor

Languages:

About

Actively pursuing a role in Sales Operations or Customer Success within the IT sector, I am confident in my strong analytical mindset, problem-solving abilities, and adaptability to drive results and make a meaningful impact. Throughout my 5-year tenure in the logistics industry, I excelled as a freight forwarder and sales representative, demonstrating my ability to navigate complex operations and deliver exceptional customer service.

Work experience

– Workday – Sr Associate Technical Consultant – Handled customer worker data, troubleshooted errors, advised on data requirements for conversion, and utilized technical expertise for data migration within the Workday environment using tools like Workday Studio, Oxygen, Visual Studio Code, and Smartsheet. – July – November 2022
– Workday – Sr Associate Sales Analytics and Commission Analyst – Worked on migrating acquired company products into Workday processes, authored SOPs to enhance team efficiency; reviewed and approved customer documents, identified discrepancies, collaborated with Deal, Renewals & Subscriptions teams; tested Salesforce functionalities; provided training on processes to teammates. – June 2021 – July 2022
– Langowski Logistics – Sales Representative – Managed client orders, supported freight forwarders, secured new businesses through contract signings in CIS countries, provided quotes for shipments via Sea, Rail & Air, analyzed market rates, sought collaborations with new agents, handled claims, and checked invoices. – November 2018 – May 2021
– Goodwill Import – Ocean Freight Specialist – Handled ocean import shipments, checked invoices, analyzed agents’ rate offers, communicated with global agents, and assisted top-management in achieving goals. – July 2017 – October 2018
– C.H. Robinson – Global Forwarding Representative – Quoted prices, generated positive revenues, managed invoicing and debt control, wrote SOPs; controlled shipments, handled customs documentation, and communicated with clients, agents, subcontractors, brokers, consolidators, and carriers. – November 2016 – March 2017

Education:

– Uczelnia Lazarskiego – Management – Logistics – 2016

Key skills:

Workday HCM, Salesforce CPQ, Excel, Google Suite, MS Office, Time Management, Teamwork, Effective Communication, Critical Thinking