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Experience level:
More than 5 years
Education level:
Bachelor
Languages:
Russian: B2
English: C1
Serbian: Native
My background combines formal education in tourism and languages at the University of Belgrade. My professional experience is in language education and e-commerce operations, providing a strong foundation in international communication and digital marketing. I work fluently in German, Serbian and English but I also speak Russian, and Greek.
Outside of work, I’m a traveler and sports-oriented person who values discipline, adaptability, and constant progress.
My top skills are:
Communication, Organizational management, Cross-functional team leadership, Project management, Problem solving, Thinking outside the box.
My role is to act as the main point of contact for our high-end clients, ensuring that we are always on the same page and that their goals are fully understood and reflected in our work.
I work closely with our Account Managers to help shape performance-driven strategies and campaign plans, ensuring our daily communication and ad execution stay clear, professional, and aligned with client KPIs. This approach has led to us gaining the trust of over 30 satisfied clients.
Using Trello to handle our daily workflow, I turn big-picture goals into clear tasks and priorities while staying involved in the process to make sure our work meets our quality standards and reaches its milestones on time.
I managed the full lifecycle of our B2B and D2C online stores, from initial strategy through to launch and promotion. I conducted market research with product managers to define USPs, and I tracked project milestones to ensure cross-team transparency and on-time delivery. Throughout the process, I reported progress directly to the CEOs.
My hands-on execution included keyword research, writing all copy and SEO details, creating A+ content and landing pages, and categorizing products. I also meticulously managed the integration of this data across JTL, WordPress, and Shopify, maintaining accuracy for a catalog of over 2000 products. To ensure a premium user experience, I performed rigorous frontend QA before launch and remained responsible for troubleshooting and post-launch refinements, keeping our stores consistently error-free.
On the growth side, I implemented D2C promotional campaigns and tactical cross-sell strategies to maximize revenue and enhance customer engagement. For B2B clients, I optimized product feeds, created and automated newsletters, ensuring all content remained strictly aligned with customer requirements and evolving market trends.
Strong organizational and project management skills, ensuring accuracy, efficiency, and seamless workflow in documentation and reporting.
Adept at data management, report compilation, and coordinating project updates to maintain transparency and drive progress.
Creative, yet analytical and solution-oriented, with a keen ability to identify customer needs, optimize processes, and implement effective solutions.
Highly adaptable and proactive, excelling in both team collaboration and client-facing interactions.
Detail-oriented with a strong focus on quality assurance, continuous improvement, and maintaining clear communication across all project stages.