I have gained diverse hands-on experience in various entry-level roles. While living in Georgia, I worked at a car wash for two months and completed a short internship at a local cafe, assisting as a serving line staff member.
Earlier, while studying at college in Moscow, I took on summer jobs, including working as a food delivery courier for one month. Additionally, I worked at a logistics warehouse, where I was responsible for moving goods using a pallet jack.
These roles helped me develop a strong work ethic, adaptability, and the ability to perform physical tasks efficiently. I am open to different types of work and eager to continue learning and contributing wherever needed.
Work experience
amoCRM Job: First-line Technical Support Specialist
Handling customer inquiries via chat and calls. Logging inquiries. Providing technical support to customers for issues that can be resolved at the first-line support level. For more complex cases, escalating inquiries to higher-tier support or relevant departments. Years of work: 06.2023 — 02.2024
Edicuation:
State Budgetary Professional Educational Institution Moscow Transport College
I have a responsible and organized approach to work, with basic communication and teamwork skills. I am confident in using MS Word and have a basic working knowledge of MS Excel for simple tasks.
I also have experience working with amoCRM, and I possess a basic understanding of Python and SQL.
My native language is Russian. I have A2-level English — I understand basic information well but have difficulty speaking. I also speak German at A2 level, and my spoken German is noticeably stronger than my spoken English.
Additionally, I am familiar with primary document handling and basic business communication. I’m open to learning and ready to take on different responsibilities.