Talent base

Entry-Level Specialist

Belgrade
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Location:

Belgrade

Birthday date:

27/05/2004

Experience level:

Education level:

Secondary

Languages:

Russian

English

German — A2

About

I have gained diverse hands-on experience in various entry-level roles. While living in Georgia, I worked at a car wash for two months and completed a short internship at a local cafe, assisting as a serving line staff member.

Earlier, while studying at college in Moscow, I took on summer jobs, including working as a food delivery courier for one month. Additionally, I worked at a logistics warehouse, where I was responsible for moving goods using a pallet jack.

These roles helped me develop a strong work ethic, adaptability, and the ability to perform physical tasks efficiently. I am open to different types of work and eager to continue learning and contributing wherever needed.

Work experience

amoCRM
Job: First-line Technical Support Specialist
Handling customer inquiries via chat and calls. Logging inquiries. Providing technical support to customers for issues that can be resolved at the first-line support level. For more complex cases, escalating inquiries to higher-tier support or relevant departments.
Years of work: 06.2023 — 02.2024

Edicuation:

State Budgetary Professional Educational Institution Moscow Transport College

Specialisation: Operational Logistics Activities
Graduation year: 2023

Key skills:

I have a responsible and organized approach to work, with basic communication and teamwork skills. I am confident in using MS Word and have a basic working knowledge of MS Excel for simple tasks.

I also have experience working with amoCRM, and I possess a basic understanding of Python and SQL.

My native language is Russian. I have A2-level English — I understand basic information well but have difficulty speaking. I also speak German at A2 level, and my spoken German is noticeably stronger than my spoken English.

Additionally, I am familiar with primary document handling and basic business communication. I’m open to learning and ready to take on different responsibilities.