Østerport Copenhagen Hotel, Denmark
Guest services coordinator
May 2023 – present
Main area of responsibility:
Provide a wide range of guest services, ensure that the high standard of cleanliness and quality is maintained as well as audit team for productivity figures.
The guest satisfaction rate increased at Booking.com by 0.5 points (within 6 months).
DoubleTree by Hilton Moscow Marina Hotel, Russia
Team lead of MICE department
Mar 2019 – Jul 2022
Senior sales and events manager
May 2014 – Mar 2019
Main areas of responsibility:
• Perform the entire reactive sales process within the Groups and Events department.
• Maintain and strengthen clients’ relationships while expanding both new and established accounts and guest connections.
That also means:
• Implement preopening procedures: prepare LSOPs, contracts and reports templates; configurate the software (Delphi and Opera).
• Prepare and analyze all kinds of reports, such as catering and conference service forecast, annual budget. Was ‘Delphi champion’.
• Provide full sales service from inquiry to after event follow-up for the biggest accounts (incl. personal sales calls, trade shows, site inspections). I successfully managed up to 60 projects in process for the future and up to 20 events per month.
• Manage all communication among relevant operational hotel departments and working in close cooperation with Pro-active Sales team. Was the main person responsible for conducting weekly BEO meetings.
• Monitor and develop team members’ performance, provide supervision (3-7 persons subordinate). 4 employees were promoted while working under my supervision.
Resignation reason – spouse’s relocation to Denmark.
InterContinental Moscow Tverskaya Hotel, Russia
Event coordinator
Oct 2011 – Oct 2013
Main areas of responsibility:
• Negotiate with the clients on all aspects, be the primary contact for the client during the event.
• Book meeting rooms, ensure that rooms/function space is set-up according to guest expectations and event order.
That also means:
• Prepare contracts and banquet event orders (BEOs), ensure proper billing/ invoicing for group/meeting business. Was the main person responsible for conducting weekly BEO meetings.
• Provide personalized high quality guest service, handle of oral and written thanks/ complaints/ comments from guests. The event planner’s satisfaction rate increased by 12% (within 2012 year).
Resignation reason – career promotion.
Renaissance Moscow Monarch Centre Hotel, Russia
Personal assistant to Executive chef
Jan 2010 – Sep 2011
Main area of responsibility:
• Provide the full range of administrative support to Chef and Sous Chefs and other Kitchen staff to achieve the maximum effectiveness of their day.
Resignation reason – career promotion.
