You can open access to the talent’s contacts. Click and buy!
Dolgovoy consultant LLC, St Petersburg (RU) – Head of Mortgage Loan Support Department
SEPTEMBER 2018 – DECEMBER 20232 JOB RESPONSIBILITIES:
– Manage an office and remote team of specialists; – Full cycle of mortgage loan support;
– Negotiations with current clients and conclusion of deals with new partners.
KEY ACHIEVEMENTS:
– Established a successful division from scratch;
– Loan volume under management of approximately EUR 20 million – 20+ partner financial organisations in Russia, China and EU
KIT Finance Capital, St. Petersburg (RU) – Team Leader Contact-center, business trainer
NOVEMBER 2015 – SEPTEMBER 2018
JOB RESPONSIBILITIES:
– Developing, organising and conducting training for various categories of managers (including call centre) in accordance with Russian legislation;
– Conducting analytical work (collection of queries, preparation of reports);
– Management of the contact centre staff (30+ employees).
KEY ACHIEVEMENTS:
– – Created a training and development system for call centre employees from scratch;
– – Created from scratch the entire call centre infrastructure (from idea to working product)
– – Optimised the workload per employee, which saved about 20% of the hiring budget
Citibank, Ryazan (RU)– Training Officer SEPTEMBER 2014 – OCTOBER 2015
JOB RESPONSIBILITIES:
– Development of training programmes (trainings, seminars, workshops, coaching sessions);
– Adaptation, training and development of personnel;
– Holding training events for different levels of management; KEY ACHIEVEMENTS:
– Conducted more than 50 sessions (welcome trainings for bank employees in groups of 5-30 people);
– Developed an appraisal system (full methodological support and an appraisal package from the form of the appraisal to the evaluation system);
– Successfully implemented measures to transfer employees to other divisions (“Team to team”, “Transfer to Staff”) – more than 70 sessions were held.
Citibank, Ryazan (RU) – Senior Payment Control Specialist OCTOBER 2013 – SEPTEMBER 2014
JOB RESPONSIBILITIES:
– Conducting telephone conversations with clients;
– Collecting overdue debts on credit products of the bank’s clients;
– Fulfillment of quality standards set by the management for the month;
KEY ACHIEVEMENTS:
– In 3 months on the job, was promoted to lead specialist;
– Increased the profitability of the lending department by 12%.
Project management Commitment Responsibility,
Ability to work in a team Systems thinking,
Sales management,
Customer focus,
Negotiating,
Stress resistance,
Personnel Management,
Motivation and development of employees,
Full coaching and post coaching of employees,
Strong communication skills Results oriented,
Finding solutions to complex problems
Ryazan State University
Ready for new career challenges not necessarily in a management position. Ready to learn new skills and languages.
