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Experience level:
More than 5 years
Education level:
Incomplete higher
Languages:
Russian: Native
English: B2
Serbian: A1
Pre-opening, project job
– Led the full setup and optimization of Front Office
operations, including equipment sourcing and back-office
organization.
– Recruited, trained, and developed staff; created SOPs and
checklists from scratch.
Led the pre-opening and daily operations of two hotels with
1,100 rooms.
– Created and improved operational standards, procedures, and
performance metrics.
– Ensured great guest experiences and handled serious guest
issues.
– Built and managed teams through hiring, training, and
coaching.
– Managed staff schedules and made operations run efficiently.
– Helped with budgeting, cost control, and important
operational decisions.
Supervised guest check-outs and payments.
– Ensured VIP guests were well taken care of.
– Prepared shift reports and checked records.
– Managed front desk team and coordinated with other hotel
departments.
– Handled guest issues and complaints.
Supervised guest check-outs and billing.
– Made sure VIP guests received excellent service.
– Prepared shift reports and checked records.
– Managed front desk staff and worked with other hotel
departments.
– Solved guest problems and handled complaints.
Supervised the day-to-day operations of the Reception
section which are related to the arrival and departure of
guests, including the room sales, the room assignments of
VIPs, Groups and Crews and room registrations.
– Handled guest requests and complains in a polite and
efficient manner.
Hospitality professional with experience in hotel pre-openings and daily operations for large properties. Skilled in managing Front Office, training staff, and ensuring great guest experiences. Experienced in handling VIP guests, resolving issues, and working with PMS systems. Able to manage shifts, coordinate with other departments, and control budgets. Strong team leader, focused on smooth operations and high-quality service. Committed to delivering excellent results in a luxury hotel environment.