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Guest relations, Front office management, International cooperation, Foreign client relations manager

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Location:

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Birthday date:

31/05/1990

Experience level:

Education level:

Master

Languages:

English, fluent

Chinese, advanced

Russian, native

About

I am a multilingual professional with extensive experience in cross-cultural communication, customer service, and education. My background in language instruction and international cooperation allows me to connect with people from diverse backgrounds and provide exceptional service. I am highly adaptable, detail-oriented, and thrive in dynamic environments where problem-solving and interpersonal skills are essential. My ability to speak multiple languages, combined with a deep understanding of cultural nuances, enables me to create meaningful interactions and ensure a seamless experience for clients. Additionally, my strong organizational skills, proactive approach, and commitment to excellence set me apart from other candidates.

Work experience

Online English Teacher
Dolphin English (China) | September 2022 – January 2025
• Recognized as an A-list teacher for exceptional performance and student outcomes.
• Taught over 1,200 online lessons to 300+ students aged 8–14, achieving a 95% student satisfaction rate.
• Improved students’ reading comprehension scores through targeted instruction using the National Geographic curriculum.
• Facilitated novel-based literature classes to enhance analytical and critical thinking skills.
• Provided personalized feedback for over 3,000 writing assignments, leading to a 25% improvement in student performance.

English Language and Literature Teacher
Houhai English | Elan School | Beijing, China | 2020 – 2022
• Delivered engaging literature, grammar, writing, and phonics courses to students aged 5–15.
• Performed placement testing for 30+ students, improving curriculum alignment and learning outcomes.
• Designed 50+ interactive multimedia lessons for online platforms.
• Provided personalized feedback after each class and comprehensive end-of-course evaluations.

ESL Teacher and International Curriculum Coordinator
Leading Universities of Beijing: Capital Normal University, Beijing Institute of Economic Management, Beijing Institute of Technology | 2020 – 2021
• Taught Real Listening and Speaking courses (Cambridge University curriculum) with elements of Business English to over 200 university students.
• Delivered IELTS Speaking and Conversational English instruction tailored for bilingual education and international opportunities.

Private English Tutor for Children & Adults
Learn First, Beijing, China | 2015 – 2020
• Designed individualized lesson plans that enhanced students’ speaking, writing, and listening skills.
• Simplified complex grammar concepts for non-native learners, achieving a 90% student comprehension rate.

ESL Teacher and Administrator for International Preschools YIBO Education Ltd, Beijing, China | 2014 – 2020 • Planned and executed engaging English lessons and cultural activities for 200+ preschool students. • Supported over 10 international teachers in adapting to new cultural and professional environments. • Translated and managed school documentation facilitating communication between foreign staff and Chinese management.

Education:

Master of Arts in International Chinese Language Education
Hebei University | Baoding, China | 2014

Master of Arts in Chinese & English Language Education with Honors
Omsk State Pedagogical University | Omsk, Russia | 2012

Spanish Language Courses Cervantes Institution | Beijing, China | 2015 – 2018

Key skills:

Multilingual communication, cross-cultural competence, problem-solving, conflict resolution, attention to detail, organization, team leadership, staff training, adaptability, quick learning, and technical proficiency.

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