Experience level:
Education level:
Languages:
English (C1)
Russian (native)
Spanish (A2)
I am a results-driven Head of the Administrative Department with over 15 years of experience in the field. My passion is to make offices pleasant and positive for employees and to provide leadership and support to the organization and its staff. I approach work systematically, have a high level of self-organization, detail-oriented and always strive for the best results!
Soft skills
• Communication
• Leadership
• Organization
• Problem-solving
• Time-management
• Decision-making
• Teamwork
• Flexibility
• Conflict resolution
• Attention to detail
2020 – 2024 Head of the Administrative Department
CLICK LTD, IT company
Responsibilities:
– Managed offices in St. Petersburg, Cyprus, Armenia, and Prague: supervised office managers, liaised with landlords, controlled cleaning, arranged for supplies, stationery, furniture, and equipment;
– Prepared, optimized, and was responsible for the administrative budget across four regions;
– Organized and coordinated all events in the company (sourcing venues, creating budgets, finding contractors, etc.);
– Enhanced employee benefit packages (health insurance, sport activities etc);
– Provided travel support and facilitated relocation for employees and their families (from visa assistance to finding and renting housing);
– Ordered merchandise for teams in all regions, as well as corporate gifts, welcome-packs;
– Supervised and coordinated the work of the administrative team (manager in Russia, Armenia, and Cyprus, IT administrator, 2 housekeepers, 2 cleaners);
– Was responsible for office improvement;
– Developed regulations on labor safety and fire protection;
– Supported 2 C-level managers as a personal assistant.
Achievements:
– Established effective and systematic administrative operations and a team across all regional offices;
– Increased employee satisfaction regarding office conditions by 60% based on surveys;
– Organized repairs for the St. Petersburg office, facilitated the launch of new offices in Cyprus and Armenia (from finding premises and independently planning the layout to budgeting, procurement, and relocation);
– Managed hiring and onboarding of office managers in the company’s St. Petersburg and Cyprus divisions;
2018 – 2020 Head of the Administrative & Advertising Departments
StopExpress LTD, the first company that managed stores at Gazpromneft stations
Responsibilities:
– Managed the office: paid utility bills, liaised with the landlord, supervised cleaning services, ordered stationery, furniture, and equipment;
– Prepared, monitored, and managed the facilities budget across regions;
– Provided travel support to all employees in the Moscow and St. Petersburg offices;
– Handled all company documentation;
– Developed souvenir product formats in accordance with the brand book (from contractor sourcing and layout design to final output);
– Organized and managed the company’s marketing activities and advertising processes: budgeting, format determination, external and internal store presentations, and development of effective promotional campaigns for the retail chain. Conducted result analysis and identified areas for improvement.
Achievements:
– Implemented the electronic document management system for easier and clearer control of task execution based on meeting minutes;
– Reduced travel costs by 20% by negotiating a contract with a partner on favorable terms.
2006 Saint-Petersburg State University, art history
2008 Kit Finance Academy, Human Resources Management Training
• Creation of an administrative department from scratch
• Budget formation and management
• Searching, renovation and management of offices in different countries, including remotely
• Organization of travel support
• Organization of various events (incl team buildings, conferences, parties)
• Personal assistance to C-level
• Supervise, coach, and evaluate administrative staff
• Develop, implement, and monitor administrative policies, procedures, and practices
• Provide day-to-day management of administrative operations