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– CJSC “Baikalwestcom” (Tele2 Russia)
– IT Service Software Engineer
– Worked as a technical support specialist at the mobile operator BWC in Ulan-Ude (later acquired by Tele2). My primary role in the IT department was processing internal user requests in the HelpDesk system. I also handled incoming requests over the phone and helped solve technical problems both remotely and on-site. Additionally, I maintained office equipment: replacing cartridges, switches, routers, and so on. I restored the functionality of software and equipment in case of failures and malfunctions. Worked with various equipment, PCs, and laptops on Windows and Mac. My duties also included managing IT equipment and software inventory, conducting inventories. I never backed down from even the most challenging tasks. For example, by studying the operation of the internal PBX (found documentation and instructions online) at the company’s head office, I managed to fix it myself with minimal costs. This saved the company over 300,000 rubles—the estimated budget for calling a specialist from Moscow. I was awarded a certificate and a bonus from the company’s management.
– Work period 2 years and 5 months
– LLC “Sirius Telecom”, Internet Service Provider
– Head of User Technical Support Service
– Joined the company at its inception. The provider’s key advantage was fiber-optic Internet connectivity in the private sector in Ulan-Ude and its suburbs, where there were almost no competitors at the time. My task was to organize the customer support office in the shortest time possible. I needed to recruit staff, train them, create detailed instructions, and ensure the quality of services provided. In less than 2 months, I managed to open a fully functional customer support office. Under my leadership were 4 office managers, 6 first-line technical support specialists, 2 second-line technical support specialists, and a team of installers. I also oversaw all internal office processes: the uninterrupted operation of equipment, technology, network devices, and so on. I was responsible for the supply of equipment and components. Under my leadership, the office successfully operated, helping the company grow by gaining new subscribers and retaining existing ones.
– Work period 2 years and 8 months
– Baikal Economic and Legal Institute
– Economics Faculty
– Manager
– 2009
Technical support specialist with over 10 years of experience in the IT field. I am skilled with hands-on tasks (maintenance of any office equipment, configuration of network equipment, Windows and Mac operating systems, any software), learn new tools quickly, and believe that the answer to any question can be found on Google. I easily get along with people and help users solve any technical issues.