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HR Services Specialist / HR administrator

Novi Sad
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Location:

Novi Sad

Birthday date:

27/11/1989

Experience level:

More than 5 years

Education level:

Bachelor

Languages:

Russian: Native

English: B2

Serbian: A2

About

I have great experience in HR Services in international bank

Work experience

HR Stakeholder Services Inquiry Management Generalist

Citibank

December 2014 — August 2024

-Аdministration of VMI and life insurance programs for Bank employees – full cycle. Work with insurance companies, including prolongation of contracts, maintenance of databases of insured, verification, payment of bills, maintaining databases. Conducting presentations and telephone conferences together with insurance companies for employees.
-Calculation of amounts for deduction of insurance premiums, submission of salary data according to Policies, debiting employees based on statements and memoranda.
-Administration of other benefits programs (additional education, encouragement for seniority, additional payment of seek days …).
-Sign cadres documents with employees.
-Accounts management. Write-off of expenses on paid bills, work with the finance department, distribution of expenses by various cost codes, creation of reserves on accounts, full responsibility for correct balances on the accounts of VMI and life insurance.
-Working with Management Policies and Procedures.
-Consult employees (ALL HRSS questions): phone – hotline – response up to 3 beeps, e-mail, internal system – cases from employees, chat – response up to 30 seconds.
-Operation and elimination of system errors in internal systems.
-Updating corporate Intranet pages.
-Writing instructions and templates for the work of the HR Department.
-Writing articles for Bank employees.
-Ensuring proper storage of the department’s documentation, its archiving.
-Participation in projects of the HR Department.
-Active participation for 5 years and 1 year as a leader (head) of the Management staff motivation team.
-Organization of medical examinations of employees.
-Updating internal personnel accounting systems.

Administrative and Service Coordinator

Manpower Group under an agreement with Citibank

December 2011 — November 2014

– Ensuring the smooth operation of the client service on personnel administration issues
– preparation of documentation in the field of labor relations
– ensuring timely support and responses to requests from Bank employees by phone, e-mail, CRM
– preparation of personnel documents for audit
– cadres documents archivation
– holding sessions on the reception of employees (up to 35 people at a time), conducting layoffs, signing other personnel documents with employees
– entering data into the internal database of employees

Education:

Higher School of Economics

Faculty: Management

Specialisation: HR

Graduation year: 2011

Key skills:

– PC knowledge: confident user, MICROSOFT OFFICE (WORD, EXCEL, ACCESS, PowerPoint)
– ability to work with a large amount of information and documents
– preparation of documentation in the field of labor relations

Professional qualities: diligence, responsible approach to work, accuracy, ability to work in a team, confidentiality, high learning ability, accuracy

Personal qualities: punctuality, stress tolerance, honesty, conscientious attitude to work and tasks, politeness, absence of bad habits.

workday
CRM
Business English
HRIS
ORACLE