Experience level:
Education level:
Languages:
Russian native
English b1-b2
A Technical Project Manager with a technical support background and 7+ years experience in IT, especially in Fintech field, managing cross-functional teams, remote teams and taking projects from idea to launch.
• Skilled in Agile, Scrum, Kanban
• Proficiency in Jira, Confluence
• Knowing in API for payment systems and bank products
Mercuryo June 2024 – Present Technical Progect Manager Remote, Serbia • Release management for all engineering teams
• Leading project team (10+ people)
• Setting tasks for development (collection, analysis and coordination of business requirements, formation of technical specifications for development)
• Planning and managing the timing, resources, risks and budget of the project • Communication with internal customers, cross-team interaction
• Writing and maintenance of project documentation
Unlimit December 2022 – May 2024 Technical Program Manager Remote, Thailand • Leading project teams (20+ people)
• Setting tasks for development (collection, analysis and coordination of business requirements, formation of technical specifications for development)
• Release management
• Planning and managing the timing, resources, risks and budget of the project • Communication with internal customers, cross-team interaction
• Writing and maintenance of project documentation
• Participation in the process of hiring new employees
• Adaptation of new employees of the project team
Unlimit July 2021 – December 2022 Technical Project Manager Saint-Petersburg, Russia • Managing a project team to launch a product (~10 people)
• Setting tasks for development (collection, analysis and coordination of business requirements, formation of technical specifications for development)
• Planning and managing the timing, resources, risks and budget of the project • Communication with internal customers, cross-team interaction
• Adaptation of new employees of the project team
• Participation in the process of hiring new employees
• Writing and maintenance of project documentation
Robocash Group February 2021 – July 2021 Technical Project Manager Kemerovo, Russia
• Setting tasks for development (collection, analysis and approval of business requirements, formation of technical specifications for development)
• Planning and managing the timing, resources, risks and budget of the project • Communication with internal customers and third-party partners in English
• Maintaining counterparties (technical integration, reconciliation for the specified services and other support)
• Control of internal technical support for the project
• Writing user documentation
Robocash Group June 2019 – February 2021 Deputy Head of Technical Support Kemerovo, Russia • Leading a team of engineering and technical support (5-7 people)
• Creation / solution / routing of incidents (tickets) for each appeal, supervision of incidents from the moment of registration to the moment of elimination of the reasons
• Communication with external partners
• Writing and maintaining user documentation in confluence
• Analytics of user requests for automating technical support business processes • Participation in the process of hiring new employees
Robocash Group July 2018 – June 2019 Technical Support Manager Kemerovo, Russia • Diagnosing and describing user problems
• Creation / solution / routing of incidents (tickets) for each appeal, supervision of incidents from the moment of registration to the moment of elimination of the reasons
• Monitoring and detection of massive network accidents and notification of officials, in accordance with the regulations adopted in the department
• Distribution of tickets among technical support engineers
Google Project Management: Specialization
Agile Certified Professional
Project management
Agile, Scrum, Kanban
Release management
FinTech
Crypto
Banking