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Experience level:
More than 5 years
Education level:
Master
Languages:
Russian: Native
English: C1
Serbian: A2
Dear Recruitment Team,
I hope this message finds you well.
My name is Anton Bazitov, and I am an experienced Service Delivery Manager with 20 of experience in Customer Relationship Management, Manufacturing IT Operations, Employee Experience, Digital transformation, IT Outsourcing, Lean Six Sigma and ITIL Certified
I am reaching out to express my interest in potential opportunities within your network that align with my skill set and career goals. I am currently exploring new challenges where I can contribute to impactful projects, grow professionally, and work in a dynamic environment.
Some highlights of my background include:
• Manage SAP Hosting services Azure and SAP Basis Services
• Responsible for the IT support function in EMEA sector
• Develop cross-systems solutions aligned with re-engineering business process
I have attached my CV for your consideration. I would welcome the opportunity to discuss how my experience and qualifications could be a match for your clients’ needs.
Thank you for your time, and I look forward to the possibility of collaborating.
Best regards,
Anton Bazitov
+381607101440
baziant@gmail.com
https://www.linkedin.com/in/anton-bazitov-62a76229a/
– Manage SAP Hosting services and SAP Basis Services, ensuring smooth operation and optimization.
– Translate business demands into detailed IT specifications, design solutions, and configure systems for implementation.
– Develop cross-system solutions aligned with re-engineered business processes.
– Collaborate closely with IT teams, business stakeholders, and third-party vendors to ensure solutions meet business requirements and capabilities.
– Oversee demand and change management processes, adhering to SLA’s and ITS standard operating procedures.
– Act as a key contributor in the design and development of complex applications and projects.
– Participate in operational readiness reviews, Disaster Recovery planning, and business continuity efforts.
– Adhere to software development life cycle (SDLC) policies to ensure the delivery of quality solutions.
– Responsible for the IT Support function in AMEA sector & Russia part or BPE sector.
– Manage and motivate the local IT support personnel in order to ensure delivery of good service level.
– Perform regular performance reviews for direct reports, evaluate training requirements
– Ensure that issues impacting critical Business processes of production and sales delivery are addressed by the relevant support group according to requirement.
– Build relationships with key Business stakeholders within all Business functions BPE & AMEA in order to understand up to date Business drivers and ensure IT is delivering accordingly.
– Maintain the professional competence, knowledge and skills necessary for the satisfactory performance of all assigned responsibilities.
– Have a good understanding of the Business in BPE & AMEA sectors and the can Business generally.
– Develop and maintain key users relationship and satisfaction
– Provide weekly team performance reports, weekly Demand reporting, monthly Demand meetings
– Perform Daily Operations meetings
– Ensure compliance to guidelines, controls, policies, and procedures.
– Regular communication with BPM team, to provide feedback from the customers and perform regular Business update.
Platforms:
Windows 2000-2016 Server, Windows 9x/2000/XP/2003/Vista/7,10, Win 3.11/95/98, Dos 6.22, Microsoft Terminal Server, Citrix Metaframe Presentation Server
Hardware: HP, IBM, Dell, Intel Based Server and Desktop/Laptop Platforms, Cisco 2950, 3560 Switches, AT&T hardware VPNs, HP Laser Jets, Cisco IPT
Software: SAP R/3, Parus, 1C, Boss, Consultant Plus, MS Office 2016 (Excel, Outlook, Word, Access, PowerPoint, Visio), MS SharePoint, Exchange, SQL, Active Directory, WSUS, Symantec Ghost, Adobe products, Partition Magic, MS SQL, Oracle, Crystal Reports, Winternals, Microsoft Skype for Business, AT&T Global Network Client, Cisco WebEx
Remote support: DameWare, RunVNC, Altiris, Look@Lan, Cisco Network Assistant, Wireshark
Anti-Virus Microsoft Security Essentials, McAfee VirusScan Enterprise
Service Desk tools: ServiceNow, S3, Magic, Altiris
Backup: Veritas BackUp, HP OpenView Storage Data Protector, Symantec
Project management: MS Project, Clarity
Networking: TCP/IP, Wireless 802.11 a/b/g, DNS, DHCP, CAT6, Fiber, VPN
Standards: ITIL, Six Sigma, Lean