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Key Account Coordinator

Belgrade
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Location:

Belgrade

Birthday date:

23/06/1982

Experience level:

More than 5 years

Education level:

Master

Languages:

Russian: Native

English: B2

About

Key Account Management specialist with 10+ years in B2B logistics and fulfillment operations. Currently managing ~20 key accounts in CDEK Fulfillment (FBS/FBO schemes, FMCG, e-commerce, marketplace sellers on Wildberries, Ozon, Kaspi.kz). SLA 99%. Prior experience: 60+ client portfolio, 18% portfolio growth, revenue overperformance 10–50%. Experienced with WMS (OrderAdmin), CRM (Bitrix). Relocating to Serbia. Available immediately. English B2.

Work experience

Key Account Manager, Fulfillment & E-commerce Operations

CDEK LLC

Dec 2024 — present

Managing ~20 B2B key accounts (FMCG, e-commerce, marketplace sellers). Daily coordination between clients and warehouse: orders, stock, SLA control. WMS OrderAdmin, CRM Bitrix. SLA 99%. Marketplace integrations: Wildberries, Ozon, Kaspi.kz.

Logistics Operations & Client Development Specialist

CDEK LLC

Oct 2022 — Nov 2024

Sole manager for 60+ B2B clients. Fulfillment, express delivery, Kazakhstan routes. Revenue plan overperformance 10–50%. Portfolio growth 18%.

Senior Logistics Coordinator

TransLogistica

Sep 2016 — Oct 2022

FTL/LTL freight, routes up to 9,000 km (Russia & Belarus, CMR). 4–5 key accounts, 5–12 shipments/day. Transporeon, ATI.su, carrier vetting. OTP 98%. Plan overperformance 1.6–2.2x for 6 years.

Operations Manager & Co-owner

UKTs Avtomobilist

Jun 2010 — Mar 2015

Driving school (categories A–E), team of 30. Full operations: scheduling, staff coordination, budgeting, P&L.

Education:

South Russian State Technical University (ЮРГТУ НПИ)

Faculty: Faculty of Transport

Specialisation: Transport Systems & Automotive Engineering

Graduation year: Graduation year: 2003

Key skills:

Logistics Coordination · Fulfillment Operations (FBS/FBO) · Key Account Management · FTL/LTL Freight · SLA Management · WMS OrderAdmin · CRM Bitrix · Transporeon · CMR Documentation · Carrier Vetting · Marketplace Operations (Wildberries, Ozon, Kaspi.kz) · Process Optimization · Cross-functional Coordination

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