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Bajsa
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Location:

Bajsa

Birthday date:

12/08/1985

Experience level:

More than 5 years

Education level:

Higher

Languages:

Russian: Native

Serbian: A1

About

Work experience

načelnik organizacionog odeljenja

Uprava Gradskog okruga Verhnjaja Tura

2013 -2024

Osnovne odgovornosti:
Dokumentacija i kontrola nad sprovođenjem odluka
Saradnja sa rukovodstvom ministarstava, guvernerovim aparatom, predstavnicima federalnih, regionalnih i opštinskih struktura
Priprema analitičkih materijala, izveštaja i referenci o pitanjima u nadležnosti odeljenja
Organizacija sastanaka i drugih događaja u skladu sa planom rada
Dostignuća: Uvela sistem elektronskog dokumentovanja (EDO) u upravne odelje.

Rukovodilac call-centra

OOO "E-m-S" (federalna kompanija za nabavku opreme)

2013 -2008

Osnovne odgovornosti:
Upravljanje dnevnim operacijama u call-centru sa velikim obimom poziva, nadzor nad više od 50 zaposlenih (rekord od 1,5 miliona poziva u 2009. godini)
Uvođenje i modernizacija pravila rada, što je smanjilo prosečno vreme obrade poziva za 25%
Pokretanje programa za obuku zaposlenih sa fokusom na liderstvo
Razvoj kulture kontinuiranog poboljšanja, što je povećalo prodaju za 60% kroz dolazne upite
Analiza KPI-jeva radi optimizacije procesa, što je smanjilo operativne troškove za 12%
Program za poboljšanje motivacije, smanjivši fluktuaciju kadrova za 20%

Education:

Univerzitet za humanističke nauke,

Specialisation: odnosi s javnošću

Graduation year: 2008

Key skills:

Veštine:
Dobre organizacione sposobnosti
Brza analiza informacija
Jasno i precizno izražavanje (usmeno i pismeno)
Trenutno i strateško planiranje
Vođenje poslovnih pregovora
Upornost u postizanju ciljeva
Stalno usavršavanje i ažuriranje znanja
Brza adaptacija na nove uslove rada
Korišćenje međuresornog dokumentacionog sistema (hardver i softver)
Rad sa računarskom opremom (interna i spoljna uređaja)
Rad u operativnim sistemima
Rad sa elektronskim tabelama (Excel, Google Sheets)
Priprema prezentacija (PowerPoint, Google Slides)
Korišćenje grafičkih elemenata u dokumentima
Rad sa bazama podataka

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