Experience level:
Education level:
Languages:
Russian native
English B1
Serbian A2
This resume now has a more structured and professional appearance in English. Let me know if you’d like any adjustments!
2012 – 2015
LLC “Bolshoi Business,” Chelyabinsk
Positions: Waitress, Administrator, Bartender
• Provided high-standard guest service
• Managed shifts and coordinated staff work
• Maintained cleanliness and ensured compliance with sanitary regulations
2015 – 2021
LLC “Kupechesky Dvor,” Chelyabinsk
Position: Restaurant Manager
• Overall restaurant management and staff supervision
• Recruitment, training, and motivation of employees
• Menu development and promotional activities
• From 2017 to 2021, organized and conducted culinary workshops and etiquette courses for children and adults, developed educational programs, and issued diplomas to graduates
June – November 2021
LLC “Oakleaf Residence,” Montenegro
Position: Administrator
• Ensured a high level of customer service
• Developed internal documentation, trained staff, and worked with VIP guests
November 2021 – April 2022
Hotel “Splendido” (4 stars), Montenegro
Position: F&B Manager
• Managed the Food & Beverage department and ensured service quality
• Developed and implemented new service standards
Public relations
Psychology
1. Restaurant Operations & Process Optimization
I have extensive experience in managing all aspects of restaurant operations, including front-of-house and back-of-house coordination. I specialize in streamlining workflows, implementing cost-effective solutions, and improving service efficiency to enhance overall profitability.
2. Team Management & Staff Development
I excel in recruiting, training, and developing high-performing teams. My leadership approach focuses on motivation, continuous learning, and fostering a positive work culture that enhances team productivity and guest satisfaction.
3. Financial Management & Reporting
I am experienced in budgeting, cost control, and financial reporting. I monitor revenue, manage expenses, and implement strategies to increase profitability while maintaining high service standards.
4. Customer Service & Guest Experience Enhancement
I prioritize delivering exceptional customer experiences by implementing high service standards, training staff in hospitality etiquette, and addressing guest feedback effectively to drive customer loyalty.
5. Menu Development & Concept Creation
I have successfully developed and introduced new menus, ensuring they align with market trends and customer preferences. I work closely with chefs and suppliers to maintain quality while optimizing costs.
6. Event Planning & Special Promotions
I have organized and coordinated special events, private parties, and marketing promotions to increase customer engagement and revenue. My experience includes planning culinary workshops, etiquette courses, and seasonal promotions.
7. POS Systems & Technology Proficiency
I am proficient in using various restaurant and hotel POS systems, including Atelier, Garson, Config-POS, and Pantheon, to manage orders, track inventory, and generate financial reports efficiently.
Let me know if you’d like to highlight any specific skills further!