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Experience level:
3-5 years
Education level:
Bachelor
Languages:
Russian: Native
English: B2
Serbian: B2
Organized, proactive, and people-oriented professional seeking an Office Manager position. I bring strong administrative and communication skills, with experience supporting daily operations, coordinating teams, and maintaining efficient office environments. Known for my attention to detail, adaptability, and ability to handle multiple responsibilities calmly and effectively. Fluent in six languages, I work well in diverse, fast-paced settings and am committed to creating a well-structured and supportive workplace.
-Managed daily front desk operations, including check-ins, check-outs, and guest registration
-Responded to phone and email inquiries in multiple languages, ensuring professional and timely communication
-Coordinated with housekeeping and maintenance departments to fulfill guest requests and solve issues
-Maintained and updated reservation system, billing records, and internal documents
-Handled cash and card transactions, prepared daily financial reports
-Scheduled and confirmed appointments for guests and external service providers
-Recognized by management for handling high guest volumes during peak season with professionalism
-Introduced a daily checklist system that improved shift handover efficiency and reduced guest complaints
-Trained two new front desk employees on administrative procedures and customer service standarts
-Translated written documents, contracts, and property descriptions between Russian, English, and Turkish
-Provided real-time interpretation during meetings and property viewings with international clients
-Managed email correspondence and appointment scheduling for agents and clients
-Assisted with the preparation of contracts, legal forms, and internal documentation
-Maintained client records and digital filing system
-Acted as a liaison between clients, agents, and legal advisors to ensure smooth communication and workflow
-Helped finalize over 20 real estate transactions by ensuring clear multilingual communication
-Reduced processing time for client documentation by implementing a structured email tracking system
-Trusted to independently coordinate meetings and handle client inquiries in the agent’s absence
-Frequently praised by clients for professionalism and clarity in translation during high-stakes negotiations
-Managed day-to-day administrative operations to ensure smooth front-of-house workflow
-Maintained and organized daily task schedules, shift planning, and internal team communication
-Handled supply orders, vendor coordination, and basic inventory tracking
-Maintained accurate daily records and basic financial documentation (shift reports, till reconciliation)
-Responded to customer inquiries and complaints professionally, both in person and online
-Supported management with staff coordination, meeting reminders, and documentation prep
-Assisted in onboarding new employees with basic training and administrative setup
-Took on team coordination duties, acting as main communication link between front-of-house and management
-Successfully reduced supply delays by improving vendor communication and introducing an order-tracking sheet
-Introduced a digital task board system that improved shift transitions and accountability
-Frequently recognized by management for reliability, organisation, and leadership under pressure
-Earned trust to independently oversee morning operations, open/close procedures, and client interactions
-Office Administration
-Schedule & Calendar Management
-Task Coordination & Delegation
-Document Management & Filing Systems
-Customer Support & Client Relations
-Email & Phone Communication
-Multilingual Communication (Russian, English, Serbian, Turkish)
-Inventory & Supply Ordering
-Shift & Staff Coordination
-Time Management & Prioritization
-Microsoft Office (Word, Excel, Outlook)
-Google Workspace (Docs, Sheets, Calendar)
-Problem Solving & Conflict Resolution
-Vendor & Supplier Communication
-Training & Onboarding Support
-Front Desk Operations
-Daily Reporting & Record-Keeping
-Adaptability & Stress Management
-Team Collaboration
-Confidentiality & Professionalism