Experience level:
Education level:
Languages:
Russian - native
English - В1
Serbian - А1
I have extensive experience in the banking industry in various positions, which has allowed me to gain a deeper understanding of the specifics of the work and sharpen my flexibility in my management approach. At each stage of my career, I have faced new challenges, which have helped me to develop and effectively cope with tasks regardless of their level of complexity.
I also consider my ability to adapt quickly to new conditions, my ability to think analytically and my desire to constantly improve in the professional sphere to be my strengths. These are the qualities that I am sure will help me to contribute to the success of your company.
Gazprombank JSC
Project manager
– Project implementation
– Creation/updating of the Bank’s business processes (flow charts)
– Coordination of business processes with interested departments of the Bank
– Preparation and compilation of a methodology for the implementation of the project and its approval with the responsible departments of the Bank
– Development of business requirements
– Interaction with the technical division of the Bank (developers) on all emerging issues
– Organization and holding of business meetings and negotiations on the development and implementation of new technologies
January 2022 – January 2023
Promsvyazbank PJSC
Lead manager
– Communicate with customers by phone to provide information about products or services, accept or enter orders for trade acquiring, cancel accounts, or get detailed information about complaints
– Check to ensure that appropriate changes were made to resolve customers problems
– Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
– Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
– Refer unresolved customer grievances to designated departments for future investigation
– Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
– Solicit sales of new or additional services or products
– Order tests that could determine the causes of product malfunctions
– Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Oct 2017 – Dec 2021
Odezhda 3000 JSC
Specialist
– Receiving and verifying documents received from various departments (IT, marketing, construction, retail, administration).
– Entering payment requests in SAP, control of correctness of items in payment requests according to the approved budget of the company and the subscription agreement.
– Formation of payment register, preparation of payment plan in accordance with contracts.
– Coordination of the payment plan with the heads of departments, with the General Director.
– Control of payments fulfillment.
– Interaction with contractors on documentation issues, request and verification of reconciliation acts, coordination and signing of commercial proposals, contracts and additional agreements, control over submission of closing documents.
Sep 2016 – Oct 2017
Sberbank PJSC
Mortgage manager
– Advise clients on market conditions, prices, mortgages, legal requirements and related matters
– Meet with applicants to obtain information for loan applications and to answer questions about the process
– Obtain and compile copies of loan applicants credit histories, corporate financial statements, and other financial information
– Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms
– Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
– Prepare forms or agreements to complete sales
– Review loan agreements to ensure that they are complete and accurate according to policy
– Customize insurance programs to suit individual customers, often covering a variety of risks
– Sell various types of insurance policies to individuals on behalf on insurance life and property
Dec 2015 – Apr 2016
SGPPK ‘The Volga region state college’ Samara
Diploma in Management
Graduated 2008
Samara state university of economics Samara
Diploma in Management of organization
Graduated 2012
Open minded and willing to learn, responsibility, optimism, time management, initiative.