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Experience level:
1-3 years
Education level:
Vocational secondary
Languages:
Russian: Native
English: B1
A Project Manager with 2 years of experience in managing projects, teams, and operational processes in fulfillment, e-commerce, and IT-oriented operations. I specialize in building a transparent project management system: decomposition of goals into tasks, backlog management, prioritization, timing control, KPIs, SLAs, areas of responsibility and decision points. He successfully closed 9 out of 9 projects, managed a team of up to 15 employees, and participated in optimizing processes with a product base of more than 20,000 SKUs. I have practical experience in implementing and configuring CRM from scratch, switching between systems, redesigning task logic, performance control, and management reporting. In one of the projects, I implemented a new CRM logic in 2 months, which reduced the number of errors in control tasks by 90% and increased the speed of task completion by the team. I use Jira to manage tasks, backlog and project statuses, CRM to control operational processes, Bitrix to coordinate team interaction and control execution. The strong point is the analytical approach, priority management, coordination of the interests of customers, management and the team, as well as bringing projects to a measurable result.
https://t.me/IziFull – fulfillment
Responsibilities:
◉ Managed project and operational processes in fulfillment, a company with a product base of more than 20,000 SKUs, ensuring control of deadlines, quality and operational efficiency.
◉ I coordinated the full cycle of projects: setting goals, task decomposition, stage planning, risk control, deadline management and final closing of the result.
◉ I implemented the project approaches Scrum, Agile and Kanban: he created roadmaps, checkpoints, internal deadlines and a transparent progress tracking system.
◉ I led a team of 15 employees, distributed responsibility, controlled workload, eliminated operational blockers and ensured that tasks were completed on time.
◉ I coordinated the interaction between the customer, management and performers, agreeing on priorities, resources, deadlines and the expected result.
◉ I managed key operational indicators: the number of errors, the speed of task completion, meeting deadlines, team workload, and quality of execution.
◉ Developed and implemented regulations, checkpoints, and a task accounting system to increase process transparency and reduce reliance on manual controls.
◉ Participated in the planning of resources and the budget of projects, helping to determine priorities, constraints and the most effective order of implementation of tasks.
Progress:
★ Successfully closed 9 out of 9 fulfillment projects, ensuring that goals were met, deadlines were monitored, and results were agreed with all stakeholders.
★ Reduced the number of operational errors by 90% in 12 months by systematizing processes, implementing checkpoints, analyzing deviations, and improving task accounting.
★ Organized the transition from a less efficient CRM to a WMS system, increasing the transparency of warehouse operations, control of commodity flows and manageability of processes based on more than 20,000 SKUs.
★ Implemented the Kanban approach and task management in Jira, which allowed a team of 15 employees to work in a single system with clear statuses, priorities and areas of responsibility.
★ Developed a system of backdogs and project metrics, which gave management transparent control over task statuses, risks, team workload, and KPI dynamics.
★ Resolved the conflict of interests between the customer, management and performers by building a system for prioritizing tasks and coordinating solutions without stopping operational activities.
★ Improved the manageability of warehouse operations through the introduction of responsible stages, deadlines, checkpoints and a unified status tracking system.
★ Reduced the time for monitoring and approving operational tasks by 40-60% due to the transition from manual control to the task system, backdogs, statuses and checkpoints in Jira/WMS.
★ Increased the transparency of team management: implemented a responsibility allocation system in which each task had an owner, deadline, status and measurable result, which reduced the number of lost and duplicated tasks.
★ Accelerated management decision-making by structuring operational data, KPIs, and project reports into a single control system, allowing management to identify deviations faster and adjust priorities.
Project management Scrum Agile Kanban Business planning Roadmap Project documentation Status reports Managing deadlines and control points KPI development and implementation Development of regulations and procedures Operational management Logistical coordination Personnel management (up to 15 people) Financial control Systematization of business processes Business process automation Business analysis Increased productivity Bitrix CRM Kanban boards Stakeholder management Customer service Conflict resolution Delegation Team coordination Jira Managing stakeholders Managing your backlog