Experience level:
More than 5 years
Education level:
Master
Languages:
Russian: Native
English: B2
Serbian: A2
– Maintaining and analyzing reports on electricity consumption in order to optimize energy costs.
– Working in the SAP system: creating and setting up new units, monitoring data and analyzing abnormal figures.
– Identifying and investigating cases of electricity theft, including both quantitative analysis and physical on-site inspection.
– Continuous improvement of energy metering and monitoring processes to increase accuracy and transparency of data.
As Technical Support Specialist:
– Provided technical support to internal staff through various communication channels. Successfully resolved over 1,000 incidents per month, improving user satisfaction by 70%.
– Analyzed and diagnosed problems in Microsoft Navision ERP system.
– Managing incidents and requests in the tracking system, ensuring timely resolution of issues within SLA’s. Increased department efficiency by 25% by optimizing request processing.
– Preparing instructions and documentation for colleagues, current and future, which reduced the onboarding process by 50%.
As System Analyst:
– Gathered and analyzed business requirements from internal customers to develop technical solutions. Successfully implemented three process automation projects, reducing operating costs by 15%.
– Creating technical specifications for information systems development and implementation, which increased productivity by 20% and improved efficiency of internal systems.
– Developing functional requirements and test scenarios, collaborating with development teams to refine requirements and improve solutions, which accelerated implementation of new functionality by 50%.
– Preparing reports and presentations to management on project status, including key metrics and optimization recommendations, which improved the speed of decision making by 100%.
– Developed and launched 2 new key functionalities for the company, leading to a 30% increase in CSM and NPS.
– Optimized the User Experience for the checkout process, based on user behavior analysis (Google Analytics) and A/B testing. This reduced checkout completion time by 50% and decreased the bounce rate by 200%.
– Led and mentored a team of 5 contractor specialists, managing task delegation and performance monitoring. Under my leadership, the team successfully delivered more than 100 tasks on time and within budget.
– Established and automated a reporting system for key product metrics, reducing the time spent on analytics preparation by 2 hours per day and enabling faster identification of growth opportunities and pain points.
– Facilitated cross-functional collaboration with Development, Marketing and Support departments to ensure product alignment with user needs and company business objectives.
– Participated in the implementation of SEO strategy and digital marketing campaigns, using Google Analytics and Yandex Metrika for effectiveness analysis.
– Analyzed complex business requirements and translated them into detailed functional and technical specifications for over 20 new system features and enhancements.
– Authored and maintained comprehensive technical documentation, including use cases, process flow diagrams, and API specifications, serving as a critical resource for development and reducing ambiguity by an estimated 10% based on fewer clarification requests from engineers.
– Collaborated closely with development teams throughout the Software Development Life Cycle (SDLC), clarifying requirements, validating implemented solutions against specifications, and contributing to the successful delivery of 6 major releases.
– Provided analytical support for product roadmap planning by assessing technical feasibility, identifying potential system impacts and dependencies for proposed features, directly contributing to more informed prioritization decisions.
– Acted as a liaison between business stakeholders and technical teams, facilitating communication and ensuring that technical solutions effectively addressed core business needs and user requirements.
– Conducted 50+ user interviews, validating hypotheses and leading to 20+ new features with 100+ tech specs which led to the retention of 6 old clients and the gain of 10+ new clients.
– Played a key role in monthly roadmapping, ensuring 80% of prioritized features addressed top customer pain points, driving 25% clients growth.
– Created 50+ Figma prototypes, cutting prototyping time by 50% and accelerating development handoff.
– Improved stakeholder collaboration, reducing sync calls by 60% through smarter information distribution.
– Initiated and established 10+ new workflows across company and product.
– Reduced new hire onboarding time by 30% via self-study documentation.
– Led 10+ competitor analyses (hundreds of pages, videos, images, and global regulations), identifying 30+ product and marketing gaps that drove new features and better product positioning.
– Implemented automation tools (ChatGPT, Dovetail, SurveyMonkey, etc.), reducing repetitive tasks by 40%.
– Launched Help Center, AI-powered support, and in-product assistance, authoring 100+ articles and 10+ release notes. AI implementation cut support requests by 50%.
– Designed and optimized product demo flow (500+ demos, 300+ reviewed), improving roadmap insights and increasing demo-to-purchase conversion by 70%.
Product Management · Product Development · Product Requirements · Product Road Mapping · Go-to-Market Strategy · Product Launch · Product Vision · Market Analysis · Hypothesis Testing · Marketing Research · Strategy · Business-to-Business (B2B) · Cross-functional Team Leadership · Teamwork · Project Management · People Management · Process Engineering · Product Design · Requirements Analysis · Requirements Engineering · Systems Planning · Software Development · User Experience (UX) · Communication · Analytical Skills · Developing strategic thinking · Understanding the tech stack · Jira · Confluence · Google Analytics · SEO · Software as a Service (SaaS) · Microsoft Excel · Reporting · Big Data Analytics · SAP ERP · Microsoft Dynamics NAV · Technical Support · Management · Willingness to help · Perseverance · Monotonous work · English