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Experience level:
More than 5 years
Education level:
Higher
Languages:
Russian: Native
English: B2
Serbian: Native
● Improved client intake by accurately recording observations and managing
documentation, ensuring smooth service flow.
● Assessed service duration and costs, delivering clear estimates and aligning
additional services with client needs.
● Ensured daily efficiency by coordinating office resources and maintaining
availability of consumables and technical supplies.
● Facilitated employee adaptation and integration, strengthening team
productivity and workplace cohesion.
● Served as the sole communication link with contractors, authorities, financial
and insurance institutions, and clients, enabling effective external relations
despite staff’s exclusive use of Russian.
● Delivered simultaneous Russian–Serbian translations, ensuring precise
communication between technical staff and clients
● Acted as point of contact for employees on office matters: welcoming
newcomers, onboarding, and day‑to‑day support.
● Ensured smooth office operations through procurement, inventory, minor
repairs, and compliance with health and fire safety regulations.
● Coordinated vendors and contractors, monitored deadlines and quality, and
managed communication with government authorities.
● Planned budgets, maintained documentation, and oversaw office resources
to support efficiency.
● Organized meetings and events, handling requests, bookings, and logistics.
● Supported employee adaptation after relocation and provided technical
assistance with office equipment.
● Delivered Russian–Serbian oral and written translations, ensuring clear
communication between staff and external partners
● Sold transportation, customs, and warehousing services to Serbian and
European companies, building long‑term client relationships.
● Worked in CRM Bitrix24: set, distributed, and monitored team tasks, and
facilitated communication between departments.
● Organized office operations in Belgrade, including procurement of water,
furniture, office supplies, equipment, and software, as well as configuring office
technology for daily tasks.
● Coordinated external relations with suppliers, contractors, and government
authorities, ensuring smooth administrative and operational processes.
● Organized corporate events and supported the adaptation and legalization of
Russian‑speaking colleagues in cooperation with the company’s legal counsel.
● Provided Russian–Serbian oral translations during business negotiations,
ensuring clear communication in external relations
● Organized product supply chain and managed relations with Balkan partners
and new suppliers, including preparation of foreign trade documentation.
● Developed business plan and oversaw budgeting, procurement of
equipment, and financial settlements.
● Handled company registration, permits, and licenses in coordination with
legal requirements.
● Organizational skills; Time management; Multitasking; Prioritization
● Information management & analysis; Accuracy & literacy
● Telephone communication; Business correspondence; Strong verbal & written communication
● MS Word; MS Excel; Adobe Acrobat; CRM Bitrix24; Jira; Slack; Confluence
● Teamwork; Problem‑solving; Decision‑making; Conflict resolution
● Creativity & Initiative; High emotional intelligence; Adaptability
● Driving license: Category B