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Experience level:
3-5 years
Education level:
Secondary
Languages:
Russian: Native
English: A2
Responsible and hardworking person with experience in retail and customer service. I have worked with clients, handled sales, and helped maintain good store performance. I am reliable, quick to learn, and work well in a team. Currently living in Belgrade and open to different job opportunities, including sales, customer service, warehouse, logistics, and other positions. Ready to start working as soon as possible.
· Organization and supervision of retail store operations.
· Staff management: recruitment, training, onboarding, and employee motivation.
· Assigning tasks to employees and monitoring their performance.
· Ensuring the achievement of sales targets and key KPIs.
· Sales analysis and development of measures to increase revenue.
· Monitoring customer service quality and compliance with service standards.
· Assortment management: control of stock levels, ordering and receiving goods.
· Organizing product displays according to merchandising standards.
· Maintaining relationships with regular customers and expanding
· Advising customers on the store’s product range and assisting with product selection.
· Active sales and achieving revenue targets.
· Maintaining and developing the base of regular customers.
· Operating the cash register and processing payments, working with corporate clients.
· Handling product returns and exchanges, processing items for the service center, and resolving
customer conflicts.
· Receiving and displaying merchandise in accordance with merchandising standards; participation
in inventory counts.
· Training new employees in sales and customer service standards, as well as the store’s product
· Advising customers on the store’s product range and assisting with product selection.
· Active sales and achieving revenue targets.
· Operating the cash register and processing payments, working with corporate clients.
· Receiving and displaying merchandise in accordance with merchandising standards; participation
in inventory counts.
· Training new employees in sales and customer service standards, as well as the store’s product
· Sales Strategy · Team Leadership · Staff Training · Customer Service · Merchandising · Inventory Management · Power Tools & Construction Equipment Expertise