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Operations Manager

Belgrade
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Location:

Belgrade

Birthday date:

09/11/1993

Experience level:

Education level:

Master

Languages:

Russian

English

Serbian

Kazakh

About

I hold an MBA and bring strong international experience in operations, administration, and people management. Having worked in diverse environments, I easily adapt to new challenges and collaborate across cultures. I’m passionate about optimizing internal processes and leading teams with empathy and efficiency. My global perspective and structured approach help me drive impactful results in fast-paced organizations.

Work experience

National Engineering Academy
Job: Business Assistant
Responsibilities:
– Coordinated day-to-day administrative and operational tasks
– Managed communication with suppliers and external partners
– Assisted in budgeting and expense tracking
– Supported executive management with scheduling and documentation

Achievements:
– Streamlined internal communication processes, improving efficiency
– Reduced supplier response time by 30% through improved coordination
– Successfully supported multiple cross-functional projects simultaneously
Years of work: 10.2018 – 12.2020

Bureau Veritas Kazakhstan
Job: Business Development Manager
Responsibilities:
– Identified and developed new business opportunities in industrial and certification sectors
– Built and maintained strong relationships with key clients and partners
– Prepared commercial proposals and participated in contract negotiations
– Collaborated with technical teams to tailor service offerings to client needs

Achievements:
– Expanded client portfolio by securing partnerships with 10+ new companies
– Increased revenue by 25% YoY through strategic account management
– Enhanced sales pipeline by focusing on key industries and decision-makers, improving deal close rate.
Years of work: 01.2021 – 07.2023

Ecommpay IT
Job: Operations Manager
Responsibilities:
– Oversaw administrative operations across departments, ensuring smooth internal workflows
– Managed office budgets, procurement, and vendor relations
– Planned and executed corporate events, team buildings, and HR initiatives
– Supported recruitment and onboarding processes in coordination with HR

Achievements:
– Successfully organized 20+ internal events, improving employee engagement and satisfaction
– Reduced operational costs by 15% through vendor renegotiation and process optimization
– Implemented new onboarding procedures, accelerating integration of new hires
Years of work: 08.2023 – 10.2024

Education:

De Montfort University
Faculty: Business and Law
Specialisation: Global MBA
Graduation year: 2024
Kazakh British University
Faculty: Oil and Gas
Specialisation: Master of Oil and Gas Engineering
Graduation year: 2020

Key skills:

Operational Planning
People Management
Team Leadership
Cross-functional Coordination
Budget Management
Vendor Relations
Event Management
Project Coordination
Process Optimization
Problem-Solving
Communication Skills

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