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Experience level:
More than 5 years
Education level:
Higher
Languages:
Russian: Native
English: B1
Serbian: B1
Provided high-quality customer service and managed cash desk operations.
Managed 4 retail locations simultaneously, supervising a team of 15+ employees.
Customer Support: Handled B2C/B2B communications via chat, email, and phone, including claim processing.
Business Development: Launched 2 new stores from scratch, including location scouting and staffing.
Training: Developed internal manuals and conducted sales training for the team.
Administration: Managed inventory, financial documentation, and social media accounts.
Software & Digital Tools
Business Systems: Proficient in 1C: Enterprise (Retail and Trade Management configurations).
AI Assistance: Confident user of Gemini and ChatGPT for workflow optimization and content ideas.
Office & Collaboration: MS Office (Excel, Word), Google Sheets.
Content Creation: Familiar with Canva, InShot, and Photoshop for basic photo/video editing.
Customer Service & Communication
Sales: Mastery of sales techniques and customer engagement.
Support: Experienced in handling inquiries, claims, and conflict resolution (chat, email, phone).
Management: Writing instructions, staff training, and team scheduling.
Operations & Equipment
Experience with POS terminals, cash registers, and office copying equipment.