Experience level:
More than 5 years
Education level:
Bachelor
Languages:
Russian: Native
English: C1
Experienced and detail-oriented professional with a strong background in international customer support, logistics, and administrative coordination. Known for clear communication, efficiency, and the ability to manage complex tasks across different teams and cultures. Fluent in Russian and English, with hands-on experience in supporting executives, managing client relationships, and organizing travel, business events, and documentation.
Delivered customer support via email, live chat, phone, and case management systems. Resolved a wide range of inquiries, ensuring timely and effective solutions. Assisted with trip changes and additional services for booked tours. Coordinated with internal teams and international partners to ensure a smooth and satisfying customer experience.
Promotion of the company and its services on Russian market, consultations on real estate market and projects in Turkey, development and conducting presentations, preparation of banners, leaflets, checklists for mailings, maintaining social media accounts.
Adding value by providing travel consultations and selling suitable tours and services. Facilitating arrangements including flights, visas, accommodation, and local experiences.
Consulting and processing inquiries on products and destinations, liaising with international partner companies and hoteliers, preparing presentations, holding seminars and webinars, producing brochures and catalogs, Initiating and coordinating familiarization trips, maintaining and updating information on company websites and social media, making reports and analytics for next level up stakeholders.
– Strong organizational and time-management skills
– Excellent written and verbal communication (English & Russian)
– Experience in customer support and client coordination
– Ability to handle administrative tasks independently
– Skilled in planning travel and meetings
– Confident working with international partners and remote teams
– Proficient in tools like Microsoft Office, Google Workspace, CRM systems, and online booking platforms
– Fast learner with problem-solving mindset and attention to detail