Experience level:
More than 5 years
Education level:
Bachelor
Languages:
Russian: Native
English: C1
Serbian: A2
My role was to maintain the platform’s content safety, working in a diverse community and keeping the fruitful and friendly connection between the team members. Also, that was my first experience of working as a part of social network oriented international community. Later I was promoted to a Content Manager position in the newly founded department of life streaming being responsible for content safety, teamwork coordination and organizing work shifts.
– Management of the content streams in the live section of TikTok
– Coordination of the team members for the best efficiency of the process
Responsibilities:
● Management of a multilingual customer support team (support metrics, employee
training, refinement of operators’ algorithms, etc.) as well as overseeing the support
team’s scheduling and managing workload distribution;
– Handling and resolving complex technical user requests;
– Analysis and diagnosis of client-side issues, as well as interaction with development and
testing departments to eliminate errors;
– Training and mentoring junior support staff;
– Assistance in sourcing and selecting new team members for remote and
office-based positions.
/ NDA /
– Delivering precise, real-time interpretation services specializing in healthcare, insurance claims, and financial services contexts;
– Facilitating critical communications using industry-specific terminology while maintaining confidentiality standards;
– Consistently achieving high client satisfaction ratings while managing high-volume interpretation requests;
– Adapting interpretation techniques to accommodate various technical discussions and specialized vocabulary requirements
English, Mandarin Chinese, Social Media Management, Website Management, Atlassian Jira, Google Docs, Agile Project Management, Scrum, Google Sheets, SQL, Go-lang (basic level), Customer Support