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Product Content Manager

Belgrade
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Location:

Belgrade

Birthday date:

12/02/1996

Experience level:

More than 5 years

Education level:

Bachelor

Languages:

Russian: Native

English: C1

Serbian: A2

About

Work experience

Product Content Manager

TikTok Russia

September 2019 – December 2022

My role was to maintain the platform’s content safety, working in a diverse community and keeping the fruitful and friendly connection between the team members. Also, that was my first experience of working as a part of social network oriented international community. Later I was promoted to a Content Manager position in the newly founded department of life streaming being responsible for content safety, teamwork coordination and organizing work shifts.
– Management of the content streams in the live section of TikTok
– Coordination of the team members for the best efficiency of the process

Customer Support Manager (Team Lead)

Insolutions

May 2024 – November 2024

Responsibilities:
● Management of a multilingual customer support team (support metrics, employee
training, refinement of operators’ algorithms, etc.) as well as overseeing the support
team’s scheduling and managing workload distribution;
– Handling and resolving complex technical user requests;
– Analysis and diagnosis of client-side issues, as well as interaction with development and
testing departments to eliminate errors;
– Training and mentoring junior support staff;
– Assistance in sourcing and selecting new team members for remote and
office-based positions.

Moderation Team Lead

/ NDA /

October 2023 – April 2024

/ NDA /

Interpreter (English-Russian)

Grupo Noa International

May 2025 – present time

– Delivering precise, real-time interpretation services specializing in healthcare, insurance claims, and financial services contexts;
– Facilitating critical communications using industry-specific terminology while maintaining confidentiality standards;
– Consistently achieving high client satisfaction ratings while managing high-volume interpretation requests;
– Adapting interpretation techniques to accommodate various technical discussions and specialized vocabulary requirements

Education:

South Ural State University

Faculty: Institute of Linguistics and International Communications

Specialisation: Foreign Region Studies (China)

Graduation year: 2018

Key skills:

English, Mandarin Chinese, Social Media Management, Website Management, Atlassian Jira, Google Docs, Agile Project Management, Scrum, Google Sheets, SQL, Go-lang (basic level), Customer Support