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PROJECT MANAGER (Delivery manager middle+)
(August, 2021 – present time)
Zyfra Company, a large IT company in Russia that develops its own IIoT & AI products for the oil and gas industry.
Service support project (vendor, product development, ITIL).
• Management of the direction of service support in product development. Managing the support process for 3 products and 5 custom development projects in the following areas: service, technical support, partners, training.
• Support of the delivery process: control of tasks in the backlog, release management, preparation of documentation. Delivering updates to customers.
• Negotiating with partners, solving complex customer problems, increasing customer satisfaction up to 95% by actively managing expectations and regularly providing updates on the project progress.
• Work with a team (10 people). Assignment of tasks, prioritization and control. Regular 1-2-1, feedback, retro and daily. Participation in recruitment: interviews, adaptation and motivation of new employees.
• Resource planning, project budget control, risk management.
Software Implementation Project (LIMS, MES, B2B)
• Managing the implementation project, passing the acceptance works and correcting remarks.
• Management of the project team (7 people), assessment of labor costs, work planning (setting tasks and monitoring their execution), organization of acceptance works;
• Interaction with the customer, solving crisis situations, working with expectations, regular meetings and statuses about results of the project.
• Interaction with developers on improvements and functional requirements, on documentation, on the organization of software support during commissioning.
• Presale, evaluation and analysis of TK and FT on software implementation for large oil and gas companies.
PROJECT MANAGER
(November, 2018 – June, 2021)
Kruzhok Association, a non-profit organization in Russia for the promotion of technological education among schoolchildren and students.
• Organization of more than 30 educational events (online and offline format, from 100 to 2000 participants) for schoolchildren and students on IT topics. The average project duration is 3-6 months, 4 to 7 projects are in operation at the same time, a team of 10 to 40 people.
• Communication with partners at all stages of the project, collection, analysis, structuring of requirements.
• Coordination of projects throughout the life cycle: preparation of a project plan, control of deadlines and budget, preparation of reports.
• Participation in the development of an IT service for recording the achievements of event participants. Development of technical specifications, elaboration of requirements with the manager and the development team, control of the execution of the development progress.
EXECUTIVE DIRECTOR
(April, 2012 – December, 2022)
Guild of Gaming Practitioners, a non-profit organization in Russia
Organization of events (forums, conferences, business games, educational shifts) from 100 to 1000 participants. Program manager, game technologist, moderator and tutor. Development of an educational program, development of rules and a plot for games, staging, support of a user scenario, immersion and involvement of participants.
DEPUTY HEAD OF THE FINANCE DEPARTMENT
(November, 2012 – April, 2015)
CJSC “NICE”, a large retail chain of European branded clothing.
Advanced from the position of a specialist to deputy head in 1 year. Analyzed the company’s financial indicators and reported to the company’s management, planned expenses and revenues of 40 divisions, supervised the work of 12 regional offices.
Project management at all stages
IT Service management, ITIL 4
Agile methodologies (e.g. Scrum, Kanban)
MS Project, Jira & Confluence (admin level)
Miro, Notion, GanttPRO, BPMSoft
Planning and scheduling
Team management
Critical thinking
Communication and negotiation
Risk management
Russian academy of economics, faculty of finance, tax and taxation, 2009
Project Manager, diploma of professional retraining, Netology (Russia), 2021-2022
Hi! I’m a project manager with 2+ years of IT experience and 10+ years of experience of project management. I have expertise in product development (SDLC), ITIL, service support, communication management.
I have considerable experience in process management, building a team/project from scratch and change management, planning, budgeting, analytics.
I am good in communication with partners, managing expectations and risk management, and building a strong team.
