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Experience level:
1-3 years
Education level:
Bachelor
Languages:
Russian: Native
English: C1
Serbian: A2
Coordinated the full customer journey: receiving requests, scheduling specialists for measurements and contract signing, transferring orders to the production workshop and coordinating installation.
Managed branch documentation: order specifications, contracts, financial records, and internal reporting.
Optimized workflow by modifying the 1C interface, simplifying order handoff to the production team and reducing routine task execution time.
Ensured smooth cross-team communication between sales, workshop and installation specialists, resolving conflicts and urgent issues.
Organized schedules and controlled deadlines for all orders, improving consistency of service delivery.
Audience Growth: Scaling a niche technology news channel from 0 to 8,500+ organic subscribers through consistent content strategy and audience engagement.
Content Curation: Researching and identifying trending topics in AI, neural networks, and consumer tech, filtering high-value information for a tech-savvy audience.
AI Integration: Leveraging LLMs and image generators to streamline content production, summarize complex research, and create visual assets.
Information Synthesis: Drafting clear, concise news posts, transforming complex technical data into easy-to-digest updates and maintaining a professional brand voice.
Agile / Scrum fundamentals
Prompt Engineering, LLMs (ChatGPT, Gemini)
Workflow optimization
Process mapping
Task coordination
Time management
Stakeholder & client communication
Conflict resolution
Documentation & reporting
Jira, Trello, Bitrix24, GanttPRO, Miro
1C: Accounting, MS Office, Google Sheets